Want to create a new employee? Couldn’t be any easier!
Open Team Management and click on “New Employee”.
Enter the employee’s e-mail address and user name, then click “Next” to confirm the information you provided. During the next step, you grant rights to the employee and assign him/her to the channel(s) for which he or she is receiving the rights. You can choose from the following options:
- Standard user: This pre-set configuration gives your employee all rights for daily tasks, such as for the Service center, Pinboard and informational articles.
- Standard administrator: This user includes all rights for a standard user as well as additional rights for administrative tasks, such as rights for team management and app settings.
- External user: This user setting is only available if you've already created external service providers. This right allows the service center to be used exclusively as an external service provider.
- none (user-defined rights): this allows you to assign individual rights to your employees.
From this point on, the new employee is in our system just like any other Cockpit user and is entitled to take advantage of our Setup and Support team if needed.
By selecting "Belongs to external service provider," you can assign the employee to a previously created service provider. This gives you the option to administer external service providers such as contractors and craftspeople using the Team Management tool. Instructions on creating a service provider can be found here.