The Service Point lets you communicate quickly with your property manager (property management) and keeps a clear record of those communications.
Contacting your property management
To contact your property management, go to “New request”. Any time, from any place and without being put on hold.
Use the drop-down menu to select a category for your request and enter a subject. Provide a detailed description of the issue and include a photo. That helps the property manager gain a better understanding of the matter to ensure that you receive the quick, efficient help you need. You can then check the processing status of your tickets at any time at the Service Point. In addition, each ticket is assigned a number which you can refer to in future communications if necessary.
When your property management responds to your request, this message will appear right in the app under the bell icon. The answer will only be visible to you and your roommates.
Did the response resolve your issue? Then press the “Resolved” button in the ticket to let your property management know that the matter has been resolved to your satisfaction.
Your issue has not yet been fully resolved
Of course, it’s entirely possible that you might have a follow-up request concerning a ticket that’s already been closed or you weren’t satisfied with how the matter was handled. Then select the ticket and go to “Open Ticket”. That re-opens the ticket and lets you pursue the matter further.