Issue management | Print or save tickets

Content

• Print or save a single ticket as a PDF
• Download all tickets as a CSV or XLSX file
• Download attachments from a ticket

In Allthings Cockpit, you can either print tickets individually or save them as a PDF. You can also export all tickets together as a CSV or XLSX file, and download a ticket's attachments. This simplifies the documentation and archiving of your requests.

Print or save a single ticket as a PDF

1. Open Allthings Cockpit and navigate to Issue management > desired ticket.

2. Click on the printer icon in the top right corner or use the shortcut Shift + P.

3. Select print destination: In the dialog box under Destination, choose either your printer to print or "Save as PDF" to save the ticket digitally.

4. Click on Print to start the process.

Download all tickets as a CSV or XLSX file

Important: Only the tickets on the currently displayed page will be downloaded. Pay attention to the number of tickets to be displayed and the total number of ticket pages.

1. In the Cockpit, go to Issue management and select the desired ticket overview.

2. Use export function: Click on "Download tickets".

3. Choose file format: Decide on the desired format: CSV or XLSX.

4. Save file: The download starts automatically. Save the file to the desired storage location.

Download attachments from a ticket

In the ticket detail view, the side panel contains the Attachments area with all files added to the ticket. Use the download icon to download individual files, or Download all to save all attachments at once.

You can also drag images out of the ticket via drag & drop: click the image, hold down the mouse button and drag it onto your desktop or into an email, for example. This works in the message history, in the side panel and in the enlarged image view. Note that this only applies to images – other file types such as PDFs or videos can be downloaded via the download icon.