The Service Center lets you deal with tenant requests and inquiries both quickly and directly while also helping you significantly boost tenant satisfaction at the same time. Not only that, but it reduces the number of phone and e-mail inquiries you receive by up to 90% so you can nearly double your efficiency. Plus: you avoid emotional, time-consuming phone calls about recurring issues.
Keep in mind that high tenant satisfaction ultimately results in a better registration rate. All your tenants will gradually begin using the platform without any further action on your part and this shift will take place incidentally, alongside day-to-day business.
To maximize the Service Center’s full potential, invite your external employees – like caretakers, craftsmen and gardeners – to use the app. You can then forward tenant requests and inquiries to the responsible person in just a few clicks.
Automatic notifications to tenants with updates on the status of their requests or inquiries spare you a lot of time-consuming communication. Plus, when requests and inquiries are submitted digitally, this shields you from personal confrontations with unpleasant tenants.
The Service Center precisely documents all issues raised by tenants so use it to your advantage! It shows you at a glance which issues pop up repeatedly and also lets you access the timelines of your individual tenants.