Ticket labeling provides for a better overview in the service center and thus also for easier processing of your tickets. The possibility for tenants to assign tickets to a category in the service center / help desk remains.
What is a label?
A ticket label is a detailed piece of information that is automatically generated based on keywords in the subject and text. Depending on the content of the ticket, one or more labels are assigned.
For example, the ticket informing a tenant about uncollected garbage will receive the label 'Garbage'. If you receive several of such tickets and you want to inform waste management, simply filter by the label. In this way, you can complete several tickets at once with one order.
If a ticket has been provided with several labels, you have the option of deleting labels that are redundant or unsuitable for you. You can also choose from over 50 predefined labels to classify a ticket according to your wishes. In addition, you are free to create your own labels.
What is the difference between a label and a category?
Labels are created independently of the user's selected ticket category. Thus, a ticket can have only one category, but multiple labels. The labels are only visible in the cockpit, the requester does not get to know about them. The labels serve to make your work clearer and provide an additional filter function.