This article provides definitions for metrics used in Allthings Insights.
| Metric | Definition |
|---|---|
|
Confirmed Bookings (Bookings) |
The number of confirmed bookings, along with the name of assets and categories. |
|
Revenue (Bookings) |
Total revenue generated for bookings. This is generated for every currency separately. |
|
Engagement Rate (Engagement) |
The engagement rate shows the number of users who use the app activeley compared to the total registered users. An active user is someone who logs into the app at least once a month. Reading an email notification without logging into the app is not counted. The engagement rate therefore shows how often the app or Cockpit is used at least once a month. |
|
Micro App Usage (Engagement) |
Micro app usage is defined as the number of page views per Micro App. |
|
Number of Posts (Posts) |
Posts count is defined as the number of pinboard posts created by a tenant or an agent. |
|
Sentiments (Posts) |
Posts sentiments is defined as extracted sentiments from the posts of agents and tenants. Categories are 'positive', 'negative' and 'neutral'. |
|
Number of Comments (Posts) |
Post comments is defined as the total number of comments on pinboard posts written by tenants and agents. |
|
Number of Likes (Posts) |
Post likes is defines as the total number of likes a pinboard post has received. |
|
Registered Users (Registration) |
The number of users who have completed the registration process and therefore have access to the app. |
|
Registration Rate (Registration) |
The percentage of units with registered users compared to the total number of occupied units. For commercial apps, the registration rate is defined as the percentage of the number of tenant companies with at least one user compared to the total number of tenant companies. |
|
Tickets Created (Service Center) |
The total number of tickets created by an user or agent. This metric is grouped by categories. |
|
Tickets Closed (Service Center) |
The number of tickets in the Service Center that have been processed and the status has been set to 'closed'. This metric is grouped by categories. |
|
Avg. Time to First Response (Service Center) |
The average time taken by an agent for the first response to a ticket. |
|
Avg. Time to Full Resolution (Service Center) |
The time taken to fully resolve the issue of a Service Center Ticket. |