Via the tab "Canned responses" you have the possibility to create ready-made answers for your service center. You can define a "New response" or select one of the already created and edit them.
Set a name for your canned response which will then appear in your Service Center. You can also insert placeholders in the response text, which will later be automatically replaced by the desired information. For example, the name of the requestor or of the cockpit agent.