Content
- What is Webform-to-Ticket?
- URL as the Basis
- Implementation Options
- Displaying Webform-to-Ticket in Issue Management
What is Webform-to-Ticket?
Webform-to-Ticket provides your tenants the ability to submit an inquiry through a web form to your Allthings Cockpit. The web form can be embedded in several ways.
URL as the Basis
To make the web form available to your tenants, you need a specific URL for it. You can find this URL in the corresponding card on your Allthings dashboard.
Prerequisite:
To see the relevant dashboard card, Allthings must activate the Omnichannel feature for you. Contact your Customer Success Team or Key Account Management for activation.
Implementation Options
There are several ways to implement the web form on your website:
Embedding a Link
Embed the URL provided by Allthings within a link on an existing page or in a menu item. This link can be opened either directly or in a pop-up.
Important: Some tenants may have pop-up blockers installed.
Embedding a Button
Create a button on an existing page and add the URL displayed in the dashboard card. The link can be opened either in a new tab or as a pop-up.
Important: Tenants may have a pop-up blocker installed.
Setting Up a Subdomain
Set up a subdomain through your domain provider (e.g., service.managementxyz.com). Direct this subdomain to the URL visible in the dashboard card.
Displaying the Web Form as a QR Code
Create a QR code and link it to the URL shown in the dashboard card. This QR code can be displayed on a poster within a property. Tenants can then scan this code with their smartphone and be directly forwarded to the web form.
Displaying Webform-to-Ticket in Issue Management
Once a ticket is submitted via the web form into your "Issue Management" system, all entered information is displayed as a structured ticket.
Images submitted by tenants can be easily accessed and downloaded by clicking on them in the opening tab.