Do Service-Center inquiries keep landing in your inbox and would you like to assign the tickets to the coworkers or external services responsible?
No problem - assigning a ticket is quick and easy. If you handle a request or inquiry, you will automatically be assigned to the ticket. That ticket can also be actively re-assigned to another person. To do so, open the ticket and click on “Select an agent” at the bottom right. This will launch the search function, which you can use to assign a relevant agent. You can also use the text field to search for other coworkers.
Then only the assigned coworker or you will receive all e-mail notifications regarding further communications with the requesting person.