Do Service-Center inquiries keep landing in your inbox and would you like to assign the tickets to the coworkers or external services responsible?
No problem - assigning a ticket is quick and easy. If you handle a request or inquiry, you will automatically be assigned to the ticket. That ticket can also be actively re-assigned to another person. To do so, open the ticket and click on “Assignee” at the bottom right. This will launch the search function, which you can use to assign a relevant agent. You can also use the text field to search for other coworkers.
Then only the assigned coworker or you will receive all e-mail notifications regarding further communications with the requesting person.