Would you like to assign a ticket to an external service? If the service provider has already been created in the system, you can add it to an inquiry in the same way as you would add a coworker. You can't remember how that works? Go here to re-read the instructions.
If your external service provider has not yet been added as a user, you - as the property
manager - first need to invite the external provider as a user in Team Management.
Please make sure that the external service provider is assigned to the same level as you
and given the permission of an “External Service Center Agent”.
Once you’ve done that, you can assign the ticket as described above and set the ticket’s
status to “Waiting for external service”.