Via the Micro Apps tab and the selection of the service center, you have the option of creating structured ticket categories. This offers you the advantage of being able to query important information when service tickets using these categories are created and and thus further accelerate the process of handling tenant concerns.
To do this, create a new ticket category and then check the box "This is a structured ticket category". With the help of a JSON schema, you can structure the corresponding ticket category. Now when your tenants create a service ticket using this structured category, they will be asked to provide additional information.
Currently, it is not possible for cockpit agents with service center permissions to create a structured ticket directly in the "Service-Center" section of the cockpit. We are already working on it to make this function available as soon as possible.
Currently, we only offer this function in connection with JSON, which is why basic knowledge of this is assumed. If you have any questions regarding the creation or JSON, please do not hesitate to contact your Customer Success Manager.