Advantages and possibilities offered by myRENZbox
The myRENZbox makes receiving and sending parcels a piece of cake – regardless of whether you're around or not. Use it for deliveries and returns through all the major parcel delivery companies.
The parcel box’s main uses are to:
- Receive parcels
- Send parcels through parcel delivery companies
- Deliver items to neighbors or coworkers
How can I use the myRENZbox?
There are two types of PINs:
- Your personal PIN that you use to collect and send your parcels.
- A neighbor PIN that you can use to put something in a myRENZbox compartment for your neighbors or other service providers.
You manage and create PINs using the PIN management within the Micro app.
Receive a parcel
As soon as a logistics provider, such as Swiss Post, has deposited a parcel, you will receive an e-mail and can pick up your parcel with your personal PIN
Send a parcel / pick@home
To send a parcel, it must be registered for pickup at Swiss Post https://www.post.ch/de/pakete-versenden/pakete-aufgeben/pickathome.
Then you will receive a shipment number, whose last 4 digits you'll need to deposit the package.
- Click on the parcel box 'Die Post' (The Post Office)
- Click on 'Sendung abholen' (Pick up shipment)
- Enter the last 4 digits of the shipment number
The post office is now informed and picks up the package.
Depositing items for other recipients
You can use the myRENZbox to deposit items for other residents or companies of your choice. The box differentiates between registered residents, who have access to the box just like you, and non-registered users, who receive a PIN from you.
Resident delivery: If the recipient has already been registered in the system, simply log in as usual as a resident. Then select 'Zustellung' (Delivery), find the recipient’s name on the list, select a compartment size and deposit the parcel. The recipient will then receive an e-mail notification and can collect the parcel
PIN delivery: If the recipient is not registered, delivery is done using an individually generated PIN.
Depositing items in the box: Once you have generated a PIN, go to the start screen of the myRENZbox and select 'Bewohner' (Resident), 'Zustellung' (Delivery) and 'PIN Zustellung' (PIN delivery). You will then see the PINs you generated. Select the PIN you want to use (or generate a new PIN at the box). The recipient will then receive an e-mail notification and can collect the parcel using that PIN.
Forwarding information to the collector: Send the PIN to the collector who goes to the start screen. The collector selects PIN, then 'Abholung' (Collection) and finally enters the PIN to open the compartment.
Enabling any other senders to deposit items for you
If you want to receive any type of item from somebody else, then send that person one of the PINs you generated. To do so, simply follow the directions provided above in the 'PIN-Verwaltung' (PIN Manager). The sender should go to the start screen, select PIN, then 'Zustellung' (Delivery), find your name on the list, enter the PIN and deposit the item.
You will then receive an e-mail notification and can open the compartment using your personal PIN.