To create a new ticket, simply click on 'New ticket' in the upper right corner.
Afterwards the ticket opens, in which you can describe your request. First, select a suitable subject. You can assign new tickets either to a tenant or to an object. Therefore enter either yourself or the corresponding tenant as the 'Reporter'. If the reporter is not registered yet, you can click on 'Create a new user' after entering the email address. For 'Location' you now have to select either the address of the tenant or a property, a building or a unit to assign the ticket to. Then you can specify a category and add a description of your request.
Once your ticket has been created, you can either process it yourself or forward it to another responsible person or an external service provider. To do so, select the relevant person as an 'Assignee'. Additionally, a 'Status' can be assigned to each ticket.
Edit the category and subject of existing tickets
If the category or subject of an existing ticket seems inappropriate, you can adjust them manually if you have the right of a Service Center Agent.