Whether the tenant registers or not is no longer so important for you since the introduction of the “gapless tenant communication”. Once an invitation has been issued, your tenants are displayed directly as addressable users in the Cockpit and you can, for example, enter a ticket directly or inform them by email about an important pinboard post.
However, the invitation process has not changed. It is still very easy to invite your tenants to the app.
All tenants who have been imported or invited using one of the following methods will be directly available to you as addressable in the Cockpit in future:
- Import via interface to the ERP system
- Import via CSV file in master data
- Manual invitation via tenant management
- Manual invitation via the master data in the Cockpit
Special feature for ERP interfaces
As soon as an ERP interface is available, your tenants must be invited via tenant management. Otherwise, the manual invitation in the master data can lead to complications.
If you have activated the automatic invitation function, your imported tenants will be invited automatically every day from 14:00. You can find more information about this function here.