Helping users with the registration process

Residential environment

Case 1: The user has the e-mail invitation or activation code at hand

In this case, the user can follow the normal registration process. Check here for details about how it works.

Case 2: The user does not have an e-mail invitation or activation code at hand 

In this case, you can re-invite the user to join the app. 

Via an e-mail invitation with an integrated activation code 

• For this, select the corresponding unit from the Master Data tool in the Cockpit. 
• If one or more invitations have already been sent to a user in the unit selected but have not yet been accepted, you will see a comment to that effect entered under the e-mail address used.

• In this case, you need to delete the invitation by clicking the trash can to the right of the name and re-send it. The user will then receive an e-mail invitation and can follow the regular registration process.

Via activation code

• For this, select the corresponding unit from the Master Data tool again in the Cockpit. 
• You then need to send the permanently valid activation code to the user. The user can then use this code to follow the normal registration process.