Once you have a clear vision and business objectives you should take a moment to think of all the different stakeholders involved in delivering your service to your tenants, and consider how they might interact with your Allthings App.
Some examples of different stakeholders could be the asset owner, property manager, facility manager, front desk or concierge, and even a representative from a tenant association, if you have one.
With a clear idea of who your stakeholders are you can then establish your Allthings team, which will likely include representatives from one or more of the above groups.
The phrase ‘Allthings team’ may sound intimidating, but Allthings doesn’t require significant resources to implement and run. You do need to cover a few important roles, but in our experience a single individual will often cover more than one.
- An implementation lead to setup and launch your app
- An admin user to manage your Allthings configuration day-to-day
- Someone with extensive knowledge of your internal processes in relation to interactions with, and operational work for, tenants
- A community manager who owns the relationship with your tenants
- A content creator to produce interesting content for your audience
The Implementation Project Lead is responsible for managing the initial setup, configuration and launch of your Allthings app. They must understand organization workflows and processes, and tenant journey and interactions, and should take the lead on your Allthings implementation until you have successfully launched the App.
The Allthings Admin manages your team’s day-to-day usage of the Allthings solution. This individual will likely be from your Property Management team and should understand the workflows and responsibilities of the property management, facility management, etc… teams. It is essential your eventual Allthings Admin is involved in the initial configuration and launch.
It is essential you have extensive knowledge of both internal and external processes related to your tenants within your project team.
A Community Manager has overall responsibility for the relationship with your tenants. They should understand the demographics of your tenant community, and play a key role in ensuring you deliver relevant experiences and content. The Community Manager should be represented on the implementation project team.
You will need to assign responsibility for content curation and creation and this should also be represented on the implementation team.