Your Allthings project team should spend some time before configuring the App thinking about your current tenant journey and identifying key areas of interaction.
As part of this consider in detail the different processes involved in your interactions with your tenants, and create a list of processes (we find listing them in roughly chronological order to be most useful) that will be impacted by your Allthings App, for example:
- New tenant check-in
- Tenant apartment maintenance issues
- Communication of building-wide decorating work
- Neighbourhood or community issues
- Tenant check-out
Once you have mapped your tenant journey and the processes that impact them you can start determining where these will integrated within your Allthings App.
For example, this is how your Allthings App could work in the context of a building maintenance issue:
Scenario: A lift is out of service in the building and this needs to be communicated to the tenants
Current process: Type and print, or write, a note that will be pinned to the lift informing tenants it is out of order.
New process: Post on the Pinboard informing tenants that the lift is out of order.
Why change this process? If the only notification is a physical notice on the lift this can be damaged or lost, and tenants will also only be made aware once they try to use the lift (perhaps you have multiple lifts around the property, lack of awareness could be a problem for some tenants).
By informing your tenants digitally you are able to reach more tenants, more quickly, and you can include more information, reducing the number of maintenance tickets on that issue, as well as giving people advance warning (so they might choose to go to IKEA another day!)
When thinking about how Allthings will be implemented it’s essential to consider the benefits to the tenant in using your App. The table below contains a few example use cases and benefits for tenants, for the various micro-apps available within Allthings, but the exact use cases and benefits will depend on your existing processes and workflow, and how you plan to integrate the Allthings solution.
|Micro-App||Use Case||Tenant Benefit|
|Documents||Sharing apartment specific documentation (i.e. rental agreement, T&Cs, etc..)||All your apartment documentation stored securely and available instantly on your mobile device|
|Infoarticles||Information on facilities such as washing machines, parking areas, etc..||24/7 access to key building information on your mobile device|
|Infoarticles||As above, but also including information on the local area (to support new tenants, or very useful for buildings with short term lets..)||24/7 access to building and local area information on your mobile device|
|Marketplace||Sell your unwanted items without the need for shipping by offering them to your local community|
|My Neighbours||Discover your neighbours and introduce yourself to your local community|
|Pinboard||Stay up to date on important things going on in and around your building|
|Pinboard||When you have identified and integrated local partners into the Allthings ecosystem to publish and content and deals/promotions for their services||Hear about special deals in your local area first|
|Service Centre||Support ticketing for maintenance and repair issues being run through the Service Centre||Contact your Property Management team for maintenance and repairs from your mobile device|
|Sharing||Recycle, re-use and share your unwanted, but useful, items with your neighbours|