Via the 'micro apps' tab and the selection of the service center, you have the option to create ticket categories. This categorizes incoming tickets in the service center directly, which can give you a better overview of your tickets.
To do this, add a new service center category, type in a name for the category and click save.
In the next step, you can translate the category in the available languages of your app. To make the category visible in the app, click on the crossed-out eye. When the eye icon is no longer crossed out, app users can use the category directly when creating tickets in the service center.
Learn how to create a structured ticket category to make ticket processing even more efficient here.