To make your workflow even faster, we have already enhanced the functions of the "Structured Ticket" for you. The previous functions of the "Structured Ticket" still remain and can be used by you like before or in combination with the new functions of the "Smart Ticket".
The "Structured Ticket v2" makes it possible to clearly highlight service center categories by displaying them as the top selection of the ticket creation screen.
In addition, more complex JSON schemas can be created in which your tenants are prompted for the corresponding request by using of response chains. This makes even the most complicated query easy to visualize and saves you, as a property manager, time and also spares unnecessary requests addressed to the tenant, when using the "Smart Ticket" correctly.
The creation of "Smart Ticket" categories
To turn the "Structured ticket" into a "Smart ticket", check the "Smart ticket" box in the newly created service center category.
The view of "Smart Ticket" categories in the tenant app
After your tenants click on "New Request" in the Service Center, the created "Smart Ticket" categories will be displayed at the top and can be selected directly.
In "Other categories" the other service center categories can be selected from a drop-down list.
The configuration of "Smart Tickets"
In addition to the advantageous configuration options of the "Structured Ticket", which previously offered a query via text fields which had to be filled in, drop-down list options can now also be added.
These dropdown lists can be chained and combined with text fields where your tenants can independently add information or descriptions.
For an even more detailed overview of the "Smart Ticket" features, check out the linked video:
Our service, your "Smart Ticket"
Currently, we only offer this feature in connection with JSON, so basic knowledge of this is required. If you have any questions about the creation or regarding JSON, please feel free to contact your Customer Success Manager and ask about the service packages for creating "Smart Tickets".
- Simple dropdown
- Chained Dropdown
- Complex dropdown
So far, "Smart Tickets" can only be used via the tenant app. At the moment, it is not yet possible to use "Smart Ticket" directly in the Cockpit Service Center. We are working intensively to make this option available to you as soon as possible.
Please note: In order to use the feature, you need the App Admin and Service Center permission.