Cockpit
Everything related to your cockpit
First Steps
- Adding your corporate identity to the app
- Set up your profile
- Invite your co-workers
- Importing master data
- Now it’s time for you and your co-workers to get started
- Invite app users and manage utilization and ownership periods
Service-Center
- What is the Service-Center?
- Overview of all tickets
- Ticket handling status
- User onboarding during ticket creation
- Assigning a ticket agent
- Integrating external services
Pinboard
- Which topics should my posts address?
- How can I create a new Pinboard post?
- How can I define a post’s visibility?
- How can I create a post in multiple languages?
- How can a post be scheduled?
- Where can I get pictures to accentuate my Pinboard posts?
Documents
Info article
- How can info articles help reduce your tenant inquiry workload?
- Using info articles correctly
- How to create an info article
- What is an Article Agent’s job?
- Setting an article’s visibility
- Style guide for informational articles
Booking
- Difference between a booking and an asset
- What can I see in the overview?
- The asset
- How can I add a new asset?
- How can I set the visibility?
- How can I create a bookable asset in multiple languages?
Team management
User administration
- Registration code for app use
- How can I invite a user to join the app?
- Helping users with the registration process
- User onboarding during ticket creation
- Where can I find the registration code in the Cockpit?
- What’s the best way to invite residential users?
Managing tenant companies
Master data
Profile settings
- Where can I find my profile settings?
- How can I change my password?
- How can I change the language?
- How can I disable daily summaries of my tickets?
- Notifications about new tickets
- How can I enter my absences?
Security and privacy
Best practice
- What can I do before a tenant moves in?
- Launch
- Post launch
- What can I do after a tenant moves in?
- How to boost your registration rate
- Maximizing the Service Center’s potential