Cockpit

Service-Center

• What is the Service-Center?
• Overview of all tickets
• Ticket handling status
• User onboarding during ticket creation
• Assigning a ticket agent
• Integrating external services

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Pinboard

• Which topics should my posts address?
• How can I create a new Pinboard post?
• How can I define a post’s visibility?
• How can I create a post in multiple languages?
• How can a post be scheduled?
• Where can I get pictures to accentuate my Pinboard posts?

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Documents

• What do I have to keep in mind?
• The file structure
• Which documents can I see?
• How can I add documents?
• Where can an app user find the uploaded documents?

Booking

• Difference between a booking and an asset
• What can I see in the overview?
• The asset
• How can I add a new asset?
• How can I set the visibility?
• How can I create a bookable asset in multiple languages?

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Team management

• What is team management?
• How can you create a new employee?
• Which rights can you assign?
• Which functions and tasks do the various rights entail?
• What does the term “Channel” mean?
• How can you assign rights?

User administration

• Registration code for app use
• How can I invite a user to join the app?
• Deleting a registered user

Managing tenant companies

• How can I add a new commercial tenant?
• How can I invite employees of tenant companies?

Addresses

• How can I enter a utilization period?
• How can I enter an ownership period?
• How can I end a utilization/ownership period?
• Why do I have to close utilization periods?

Profile settings

• Where can I find my profile settings?
• How can I change my password?
• How can I change the language?
• How can I disable daily summaries of my tickets?
• How can I enter my absences?
• How can I log out?

Security and privacy

• Where can I find the Terms of Use?
• Where can I find the Privacy Policy?