Cockpit
For the property management
Gapless tenant communication
App launch
First Steps
- The Cockpit Dashboard
- The Setup Wizard
- Introduction to the Cockpit
- Set up your profile
- Overview of all Cockpit tools
- Invite your co-workers
Profile settings
- How you can find your profile settings
- Change your password
- Change the language
- Disable daily summaries of your tickets
- Notifications about new tickets
- Enter your absence
FAQ
Service-Center
- Visualization of "Webform to Ticket" in issue management
- What is the Service-Center?
- The mobile service center
- E-Mail-to-ticket
- Ticket creation
- Overview of all tickets
Communication center
- Communication center | Convert pinboard posts into tickets
- Communication center | Which topics should my posts address?
- Communication center | How can I create a new post?
- Communication center | define a post’s visibility?
- Communication center | How can I create a post in multiple languages?
- Communication center | How can a post be scheduled?
Tenant administration
- Tenant management | Alias user function (system-created e-mail address)
- Tenant Management | Overview of functions
- Tenant Management | What’s the best way to invite residential users?
- Tenant Management | What’s the best way to invite commercial users?
- Tenant Management | Invitations and Invitation Reminders via Tenant Management
- Tenant Management | How can I invite a tenant to join the app?
Companies
- Companies | The company view
- Companies | Service providers
- Companies | Create, manage and assign person responsible
- Companies | Canned responses
- Team management | What is team management?
- Team management | How can you create a new employee?
Documents
Tags
Best practice
- The Best Path to Success
- How to boost your registration rate
- Maximizing the Service Center’s potential
- Maximizing the Pinboard’s potential
- The Dashboard
- Allocation of roles
Info article
- Info articles | How can info articles help reduce your tenant inquiry workload?
- Info articles | Using info articles correctly
- Info articles | How to create an info article
- Info articles | What is an Article Agent’s job?
- Info articles | Set visibility
- Info articles | Style guide
Partner integrations
- "SchlaueBox" parcel box
- ABB-free@home
- ASSA ABLOY
- Batmaid
- Blockstrom
- BoxUp | Sport and leisure material
Booking
- Bookings | How do I add files to a bookable object?
- How will I be informed about new booking or cancellation requests?
- How can I add a new asset?
- How can I set the visibility of a bookable asset?
- How can I create a bookable asset in multiple languages?
- What can I see in the overview?
Concierge
- How to reach the Support for Shopify
- Concierge - The Digital Assistant for Your Tenants
- Products | How to create a product?
- Products | Which product types are available?
- Products | Product variants
- Subscriptions | Creating a subscription product
Master data
- Exporting Master Data as CSV file
- Your master data at a glance
- Create, edit or delete Master Data
- How can I enter a utilization period?
- How can I enter an ownership period?
- How can I end a utilization/ownership period?