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  2. Cockpit
  3. Cockpit-Features
  4. Service-Center

Service-Center

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  • What is the Service-Center?
  • Overview of all tickets
  • Ticket handling status
  • The mobile service center
  • E-Mail-to-ticket
  • User onboarding during ticket creation
  • Assigning a ticket agent
  • Integrating external services
  • Insert image or PDF during ticket processing
  • Internal comments
  • Creating an absence
  • Ticket search
  • How can I configure the system to assign new tickets directly to the correct agent?
  • The “Team Filter" function
  • Print or save your tickets
  • Best practice ticket handling
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