Service-Center
- Visualization of "Webform to Ticket" in issue management
- What is the Service-Center?
- The mobile service center
- E-Mail-to-ticket
- Ticket creation
- Overview of all tickets
- Ticket handling status
- Assigning a ticket agent
- Integrating external services
- Internal comments
- Insert image or PDF during ticket processing
- Creating an absence
- Ticket search
- Automatic routing of new tickets
- The 'Team Filter' function
- Automatic ticket labeling
- Print or save your tickets
- Best practice ticket handling