Service-Center
- What is the Service-Center?
- The mobile service center
- E-Mail-to-ticket
- Ticket creation
- Overview of all tickets
- Ticket handling status
- Assigning a ticket agent
- Integrating external services
- Internal comments
- Insert image or PDF during ticket processing
- Creating an absence
- Ticket search
- How can I configure the system to assign new tickets directly to the correct agent?
- The “Team Filter" function
- Automatic ticket labeling
- Print or save your tickets
- Best practice ticket handling