Cockpit-Features
Service-Center
- What is the Service-Center?
- Overview of all tickets
- Ticket handling status
- The mobile service center
- E-Mail-to-ticket
Pinboard
- Which topics should my posts address?
- How can I create a new Pinboard post?
- How can I define a post’s visibility?
- How can I create a post in multiple languages?
- How can a post be scheduled?
User administration
- Tenant Management
- Registration code for app use
- How can I invite a user to join the app?
- Helping users with the registration process
- User onboarding during ticket creation
Documents
Info article
- How can info articles help reduce your tenant inquiry workload?
- Using info articles correctly
- How to create an info article
- What is an Article Agent’s job?
- Setting an article’s visibility
Booking
- How can I add a new asset?
- How can I set the visibility?
- How can I create a bookable asset in multiple languages?
- What can I see in the overview?
- Difference between a booking and an asset
Master data
- Your master data at a glance
- How can I enter a utilization period?
- How can I enter an ownership period?
- How can I end a utilization/ownership period?
- Why do I have to close utilization periods?
Managing tenant companies
- What is an Onsite Manager?
- How can I add a new tenant company?
- How can I invite employees of tenant companies?
- What’s the best way to invite commercial users?
- How to delete Registered Employees