The requests feature lets you communicate quickly with your property management and keeps a clear record of those communications.
Note: your property management can name this feature individually in the app. You may therefore not find it under "Requests", but for example under "Service Center", "Service Point", "Help Desk" or "Property Management".
Contacting your property management
To contact your property management, go to 'New request'. Any time, from any place and without being put on hold.
Use the drop-down menu to select a category for your request and enter a subject. Provide a detailed description of the issue and include a photo. That helps the property manager gain a better understanding of the matter to ensure that you receive the quick, efficient help you need. You can then check the processing status of your request at any time in the overview of your requests. In addition, each request is assigned a number which you can refer to in future communications if necessary.
If you enter a new phone number with your request, it is saved to your profile automatically so that your property management can reach you. If your data comes from your property management's administration system and no phone number is stored there yet, a request is created automatically instead so that your property management can add the number.
When your property management responds to your request, this message will appear right in the app under the bell icon. The answer is only visible to the person who submitted the request.
Did the response resolve your issue? Then press the "Mark as resolved" button on the request to let your property management know that the matter has been resolved to your satisfaction.
Your issue has not yet been fully resolved
Of course, it’s entirely possible that you might have a follow-up request concerning a request that’s already been closed or you weren’t satisfied with how the matter was handled. Then select the request and go to 'Reopen request'. That re-opens the request and lets you pursue the matter further.