Content
- What is Allthings Insights?
- How is Insights structured?
- Required permissions
- Filtering, grouping, and exporting data
- Example use case for Insights
What is Allthings Insights?
Allthings Insights shows you, in the management portal (Cockpit), at a glance how your apps are being used: registrations and addressability of your residents, key figures from issue management, and booking analytics. You can find the exact definition of every metric in the separate article Insights | Metric Definitions.
How is Insights structured?
Insights is divided into three tabs:
- Registrations & Addressability: registrations and addressability of your residents, split by residential and commercial.
- Issue management: tickets created and closed, plus average processing times, per category.
- Booking: confirmed bookings and revenue per bookable asset.
You can find the exact definitions of all metrics in the article Insights | Metric Definitions.
Required permissions
To access Allthings Insights, you need the "Insights | View analytics" permission. This permission can currently only be granted by Allthings. Please contact your responsible contact person for this. You can find an overview of all permissions here.
Filtering, grouping, and exporting data
On the right side of each tab, you'll find filters that let you narrow down the data shown, including by tags, apps, properties, addresses, companies, ownership, and a from/to date. You can also choose between daily and monthly grouping. Adjust the filters as needed and click "Apply filters" to confirm your selection. Use the download icon above a chart to download the underlying data as a CSV file.
Example use case for Insights
You want to know how quickly issues are answered on average in two properties, to check whether one of them needs additional support. In the Issue management tab, first filter by the first property and note the value shown for "Avg. Time to First Response". Repeat the filter for the second property and compare the two average values.