Content
- What is Allthings Insights?
- What has changed with this update?
- How is Insights structured?
- Required permissions
- Filtering, grouping, and exporting data
- Example use case for Insights
- Limitations and what stays the same
What is Allthings Insights?
Allthings Insights shows you, in the management portal (Cockpit), at a glance how your apps are being used: registrations and addressability of your residents, key figures from issue management, and booking analytics. You can find the exact definition of every metric in the separate article Insights | Metric Definitions.
What has changed with this update?
Insights has been rebuilt on the technical side. Here is what changes as a result:
- Two areas have been removed: "Pinboard" (number of posts, comments, and likes, plus a sentiment analysis of posts) and "Engagement" (engagement rate) are no longer part of Insights.
- New data foundation: The Registrations & Addressability, Issue management, and Booking areas now run on a new database. The figures shown remain the same in substance.
- More accurate calculation for "Avg. Time to First Response" and "Avg. Time to Full Resolution": Previously, an average was first calculated per category and building, and these intermediate values were then averaged again. A single very slow ticket in a rarely used category could skew the average upward significantly. Now, every ticket counts equally toward the average calculation. The displayed values may therefore change slightly compared to before — the new values are the more accurate ones. See the metric definitions article for details.
- Still available during the transition: In the top right, you'll find the "Legacy view" toggle, which lets you switch back to the previous display for a transition period. This toggle will be removed in the coming weeks.
How is Insights structured?
Insights is divided into three tabs:
- Registrations & Addressability: registrations and addressability of your residents, split by residential and commercial.
- Issue management: tickets created and closed, plus average processing times, per category.
- Booking: confirmed bookings and revenue per bookable asset.
You can find the exact definitions of all metrics in the article Insights | Metric Definitions.
Required permissions
To access Allthings Insights, you need the "Insights | View analytics" permission. This permission can currently only be granted by Allthings. Please contact your responsible contact person for this. You can find an overview of all permissions here.
Filtering, grouping, and exporting data
On the right side of each tab, you'll find filters that let you narrow down the data shown, including by tags, apps, properties, addresses, companies, ownership, and a from/to date. You can also choose between daily and monthly grouping. Adjust the filters as needed and click "Apply filters" to confirm your selection. Use the download icon above a chart to download the underlying data as a CSV file.
Example use case for Insights
You want to know how many issues were resolved in a specific property last month. In the Issue management tab, filter by the property and time period you want. The "Tickets closed" chart shows you the number per category; use the download icon to export the data as a CSV file for further analysis.
Limitations and what stays the same
- Time range in Issue management: the daily view covers the last 12 months, the monthly view the last 2 years.
- Provisional values for "Avg. Time to First Response" and "Avg. Time to Full Resolution": only tickets that are already closed are included in these averages. For the last 1–2 months, the displayed value may therefore still change retroactively as further tickets from that period are closed.
- Revenue in the Booking area: shown per original currency of the bookable asset and not automatically converted into a single currency.
- The permission model ("Insights | View analytics") remains unchanged.