As a Team Administrator, you can assign permissions to your team members. Depending on the type of your app, selected permissions are available for assignment. In total, the following permissions are available:
- Booking | Manage bookable assets
- Booking | Manage bookings
- Commercial management | Manage all commercial units
- Commercial management | Manage all employees
- Communication center | Manage pinboard posts
- Communication center | Read-only
- Companies | Manage companies
- Companies | Manage team members
- Core data | Manage master data
- Documents | Manage documents
- Info articles | Manage info articles
- Info articles | Read-only
- Insights | View analytics
- Issue management | Delete tickets
- Issue management | Manage tickets (External)
- Issue management | Manage tickets (Team member)
- Platform settings | Manage settings
- Resident management | Manage residents
- Tags | Manage tags
In the following table, we explain the functions and tasks associated with the different permissions:
| Permissions | Function | Functions & Tasks |
|---|---|---|
Booking | Manage bookable assets |
Booking |
Access to assets within bookings. → Offer new assets, edit or delete existing ones. This permission is best assigned in combination with the Booking Agent. |
Booking | Manage bookings |
Booking |
Access to bookings. → View, confirm, or cancel booking requests. |
Commercial management | Manage all commercial units |
Commercial management |
Access to commercial tenant management, except for employees and their names. → Create commercial tenants, edit existing ones, and assign rental periods to them. |
Commercial management | Manage all employees |
Commercial management |
Access to commercial management. → Employees of a commercial unit can be invited and assigned the Commercial Tenant Admin permission. This also includes deleting employees. |
Communication center | Manage pinboard posts |
Communication center |
Access to the communication center. → View, comment on, or hide posts from all users. → Create, edit, or delete your own posts. |
Communication center | Read-only |
Communication center | View access to the communication center. Editing posts is not possible. |
Companies | Manage companies |
Companies |
Access to companies. → Companies can be created and their settings managed. Team members can be viewed, but not edited. For this, you need the "Team Admin" permission. |
Companies | Manage team members |
Companies |
Access to companies. → Employees can be invited, their profiles viewed and edited, and permissions assigned to them. This permission is best assigned in combination with the Company Admin. |
Core data | Manage core data |
Core data |
Access to core data. → Add properties/buildings/units, change their status, and delete them. You can add assignees and responsible persons or invite tenants via the core data. |
| Documents | Bulk delete documents | Documents |
Access to documents. → All files within a selected channel can be deleted with one click. |
Documents | Manage documents |
Documents |
Access to documents. → Adjust documents, assign them to the correct recipients via the respective channels. Edit or delete existing documents. |
Info articles | Manage info articles |
Info articles |
Access to the info articles within the assigned channels. → Write, edit, publish, archive, and delete articles. |
Info articles | Read-only |
Info articles |
View access to the info articles within the assigned channels. → Editing articles is not possible with this permission. |
Insights | View analytics |
Insights |
Access to Allthings Insights. → Overview of relevant statistics for app and cockpit usage. If you need this permission, please contact your Allthings representative. Currently, only Allthings can assign this permission. |
Issue management | Delete tickets |
Issue management | Permission to delete tickets in issue management. |
Issue management | Manage tickets (External) |
Issue management |
Limited access to issue management. → Tickets assigned by property management can be processed. This permission is available to team members of third-party companies. |
Platform settings | Manage settings |
Platform settings |
Access to administrative functions of your app. → e.g., changes to the micro-apps or the platform design. |
Resident management | Manage residents |
Resident management |
Access to resident management. → Allows editing rental periods and inviting tenants. |
Tags | Manage tags |
Tags |
Access to tags. → Create, manage, or delete tags. |
Note: Conflict between "Manage tickets (Team member)" and "Manage tickets (External)"
These two permissions are mutually exclusive on the same or overlapping channels, as they grant internal and external users the same access to issue management. To prevent confusion when assigning tickets, Cockpit automatically checks for this conflict and displays a "Permission Conflict" warning:
- If a person who already has the "Manage tickets (Team member)" permission on a channel is also marked as "Belongs to an external company", the following message appears: "This agent already has the role “service center agent” on overlapping channels. We recommend removing this role before proceeding."
- Conversely, if the "Belongs to an external company" assignment is removed from a person who already has the "Manage tickets (External)" permission, the following message appears: "This agent already has the role “external service center agent” on overlapping channels. We recommend removing this role before proceeding."
In both cases, this is only a recommendation: clicking "Proceed" applies the change despite the warning. We still recommend removing the redundant permission to keep responsibilities in issue management clear.