Content
General specifications
To ensure the security and stability of the platform, all uploaded files are automatically checked for viruses and malware. Files with a maximum size of 256 MB can be uploaded.
Supported file types in detail
Below you will find a detailed list of all the specific file extensions and formats that can be uploaded on the platform.
Documents
- PDF: .pdf
- Microsoft Word: .doc, .dot, .docx, .dotx, .docm, .dotm
- Microsoft Excel: .xls, .xlt, .xla, .xlsx, .xltx, .xlsm, .xltm, .xlam, .xlsb
- Microsoft PowerPoint: .ppt, .pot, .pps, .ppa, .pptx, .potx, .ppsx, .ppam, .pptm, .potm, .ppsm
- OpenOffice: .odt, .ods, .odp
Images
- .jpg
- .jpeg
- .png
- .webp
- .heic (automatically converted to .jpg during upload)
- .heif (automatically converted to .jpg during upload)
Videos (video standards and MIME types)
In addition to common formats such as .mp4, .mov, .mpeg, .mpg, .webm, .ogv, and .avi, the system also supports the following technical video standards and MIME types:
- 1d-interleaved-parityfec
- 3gpp
- 3gpp2
- 3gpp-tt
- BMPEG
- BT656
- CelB
- DV
- encaprtp
- example
- flexfec
- H261
- H263, H263-1998, H263-2000
- H264, H264-RCDO, H264SVC
- H265
- iso.segment
- JPEG
- jpeg2000
- mj2
- MP1S
- MP2P
- MP2T
- mp4
- MP4V-ES
- MPV
- mpeg
- mpeg4-generic
- nv
- ogg
- parityfec
- pointer
- quicktime
- raptorfec
- raw
- rtp-enc-aescm128
- rtploopback
- rtx
- smpte291
- SMPTE292M
- ulpfec
- vc1
- vc2
- vnd.CCTV
- vnd.dece.hd, vnd.dece.mobile, vnd.dece.mp4, vnd.dece.pd, vnd.dece.sd, vnd.dece.video
- vnd.directv.mpeg, vnd.directv.mpeg-tts
- vnd.dlna.mpeg-tts
- vnd.dvb.file
- vnd.fvt
- vnd.hns.video
- vnd.iptvforum.1dparityfec-1010, vnd.iptvforum.1dparityfec-2005
- vnd.iptvforum.2dparityfec-1010, vnd.iptvforum.2dparityfec-2005
- vnd.iptvforum.ttsavc, vnd.iptvforum.ttsmpeg2
- vnd.motorola.video, vnd.motorola.videop
- vnd.mpegurl
- vnd.ms-playready.media.pyv
- vnd.nokia.interleaved-multimedia, vnd.nokia.mp4vr, vnd.nokia.videovoip
- vnd.objectvideo
- vnd.radgamettools.bink, vnd.radgamettools.smacker
- vnd.sealed.mpeg1, vnd.sealed.mpeg4, vnd.sealed.swf
- vnd.sealedmedia.softseal.mov
- vnd.uvvu.mp4
- vnd.youtube.yt
- vnd.vivo
- VP8
- webm
- x-msvideo (.avi)
Availability by Cockpit feature
Depending on the area in the Cockpit, different upload options are available:
| Cockpit feature | Supported file types |
|---|---|
| Issue management | All documents, images, and videos listed above. This applies to both the creation of requests and comments. |
| Communication center | All documents, images, and videos listed above. |
| Documents | All documents, images, and videos listed above. |
| Info articles | All documents, images, and videos listed above. |
| Bookings | Documents (as above), images (JPG, JPEG, PNG), and videos (MP4 only). |
If you experience problems uploading a file, please check whether the format is included in the list above and the file size does not exceed the limit.