Content
General specifications
To ensure the security and stability of the platform, all uploaded files are automatically checked for viruses and malware. Files with a maximum size of 256 MB can be uploaded.
Supported file types in detail
Below you will find a detailed list of all the specific file extensions and formats that can be uploaded on the platform.
Documents
- PDF: .pdf
- Microsoft Word: .doc, .dot, .docx, .dotx, .docm, .dotm
- Microsoft Excel: .xls, .xlt, .xla, .xlsx, .xltx, .xlsm, .xltm, .xlam, .xlsb
- Microsoft PowerPoint: .ppt, .pot, .pps, .ppa, .pptx, .potx, .ppsx, .ppam, .pptm, .potm, .ppsm
- OpenOffice: .odt, .ods, .odp
Images
- .jpg
- .jpeg
- .png
- .webp
- .heic (automatically converted to .jpg during upload)
- .heif (automatically converted to .jpg during upload)
Videos
.mp4, .mov, .mpeg, .mpg, .webm, .ogv, and .avi.
Availability by Cockpit feature
Depending on the area in the Cockpit, different upload options are available:
| Cockpit feature | Supported file types |
|---|---|
| Issue management | Documents (PDF, Microsoft Office, and OpenOffice), images (JPG, JPEG, PNG, WEBP; HEIC/HEIF automatically converted to JPG), and videos (MP4, MOV, MPEG, MPG, WEBM, OGV, AVI). This applies to both the creation of requests and comments. |
| Communication center | Documents (PDF, Microsoft Office, and OpenOffice), images (JPG, JPEG, PNG, WEBP; HEIC/HEIF automatically converted to JPG), and videos (MP4, MOV, MPEG, MPG, WEBM, OGV, AVI). |
| Documents | Documents (PDF, Microsoft Office, and OpenOffice), images (JPG, JPEG, PNG, WEBP; HEIC/HEIF automatically converted to JPG), and videos (MP4, MOV, MPEG, MPG, WEBM, OGV, AVI). |
| Info articles | Documents (PDF, Microsoft Office, and OpenOffice), images (JPG, JPEG, PNG, WEBP; HEIC/HEIF automatically converted to JPG), and videos (MP4, MOV, MPEG, MPG, WEBM, OGV, AVI). |
| Bookings | Documents (PDF, Microsoft Office, and OpenOffice) and images (JPG, JPEG, PNG, WEBP; HEIC/HEIF automatically converted to JPG), plus videos (MP4 only). |
If you experience problems uploading a file, please check whether the format is included in the list above and the file size does not exceed the limit.