Content
General specifications
To ensure the security and stability of the platform, all uploaded files are automatically checked for viruses and malware. Files with a maximum size of 256 MB can be uploaded.
Supported file types in detail
Here you will find an overview of all file types that can be processed platform-wide:
| Category | Permitted formats |
|---|---|
| Documents | PDF, Microsoft Office (.doc, .docx, .xls, .xlsx, .ppt, .pptx) as well as OpenOffice (.odt, .ods, .odp). |
| Images |
JPG, JPEG, PNG and WEBP. Note: HEIC and HEIF files (e.g., from iOS devices) are automatically converted to JPG format during upload to ensure compatibility. |
| Videos | MP4, MOV, MPEG, WEBM as well as other technical video standards. |
Availability by app feature
Depending on the area in the app, different upload options are available:
| App feature | Supported file types |
|---|---|
| Profile picture | Images (JPG, JPEG, PNG, WEBP, HEIC, HEIF) |
| Issue management | All documents, images, and videos listed above. This applies to both the creation of requests and comments. |
| Pinboard | All documents as well as images (JPG, JPEG, PNG) |
| Marketplace / Sharing | Images (JPG, JPEG, PNG) |
| Chat | Images (JPG, JPEG, PNG) |
If you have problems uploading a file, please check whether the format is listed in the list above and the file size does not exceed the limit.