Content
- Addressability versus registration
- Important communications and tickets even without registration
- How does communication work without registration?
- Which residents count as addressable?
Many of your residents appreciate using the app that you offer. Others prefer to be informed via email at first and register on your app later.
Allthings enables seamless addressability of your residents, with unified communication processes, regardless of registration rates.
Addressability versus registration
What matters is not how many residents register on the app, but that you can address all of your residents without any gaps.
Important communications and tickets even without registration
As soon as a name or email address is on file for a person in Allthings, they are considered addressable — regardless of whether they have registered.
Of course, many features remain usable only after registration. This applies to all community features, documents and info articles, as well as partner features accessed via the app.
The property management can nonetheless reach all addressable residents with pinboard posts marked as important.
How does communication work without registration?
For people who are not registered but are addressable, all communication takes place via email.
Communication solutions (e.g. Pinboard)
A non-registered but addressable person receives communication marked as important directly via email.
Issue management
In Cockpit, the property management finds all residents in their properties, regardless of whether they are registered. This means tickets can also be created for non-registered people, which you can then process or forward to the responsible service provider.
Non-registered people are not informed by email, but once they register they can view the ticket history that the property management created using their resident data (name or email address).
Which residents count as addressable?
All customers benefit directly, without having to do anything. Residents who were invited or imported via one of the following ways are directly available to you in Cockpit as addressable:
- Import via ERP interface
- Import in Cockpit
- Manual invitation via master data or resident management in Cockpit