Content
- Invitation via Tenant management or via Master data
- Assigning tickets in issue management
- ERP-specific changes
Below you will find an overview of the benefits that gapless tenant communication brings to the property management company.
Invitation via Tenant management or via Master data
The invitation process has not changed. It is still very easy to invite your tenants to the app.
The only change is that whether the tenant registers or not is no longer quite as important for you. Once they have been invited, your tenants are displayed directly as addressable users in Allthings Cockpit and you can, for example, enter a ticket directly or inform them by e-mail about an important pinboard post.
Assigning tickets in issue management
New tickets can now also be created for addressable users, regardless of whether registration has already taken place or not. So if you have a tenant on the phone, you can enter a ticket directly and then process it or assign it to a responsible agent.
ERP-specific changes
Activation codes
In the future, the activation codes will no longer have an expiration date; the codes can still be used several months later.
Adjustments to tenant information in tenant management
Before the implementation of " Gapless tenant communication", it was not possible to update the e-mail address assigned to an activation code.
This will change in the future: as soon as the e-mail address has been adjusted in the respective ERP system, the Allthings system receives the update and the code is sent to the new e-mail address. The tenant will be informed of their old address by e-mail. As soon as the tenant accepts the invitation, they must set a password. The tenant can then use these login details to log in to the app.
Important:
If there is an existing interface to an ERP system, it is no longer possible to adjust the tenant data (name, email address, telephone number) in Allthings Cockpit. This change must be made directly in the ERP system and will also be transferred to Allthings Cockpit with the next import.
Alias user
Another new way of communicating with a future tenant is our so-called "Alias User" feature.
This allows the administration to create tickets via the request management for a future tenant of whom you have previously only imported the name.
Example invitation in Master data
Example tenant search in issue management
More about the creation of alias users:
The system creates an "alias user", which can also be found in the master data. As soon as the tenant information is updated and the tenant has registered, the ticket history is transferred; this can be viewed by the tenant in the app. The management can decide whether they want to use this function for their app in the future. You can find the corresponding setting under "Company".