Content
Info articles are a central element of the Allthings App to provide tenants with important and helpful information. Through well-structured and appealingly designed articles, you can increase the added value for your tenants and at the same time reduce administrative effort. This guide offers best practices for the effective use of info articles.
Uses of info articles
While the Pinboard is used for current and short-term announcements, info articles are suitable for static content that is relevant in the long term. Examples of this are:
- General information: Details about the building, the neighborhood, or the house rules.
- Permanent offers: Benefits or discounts for app users.
- Local partners: Presentation of collaborations with local companies.
- Management information: Contact details and office hours of the property management.
By providing such information, you promote the transparency and trust of your tenants. A detailed list of suggestions for info articles can be found here.
Style guide
A consistent and well-thought-out design of info articles promotes satisfaction and contributes to a positive perception of your services. Therefore, below you will find some tips for the effective creation of info articles.
Title
Choose a short and understandable heading that concisely reflects the content of the article. Avoid the continuous use of capital letters.
Content and structure
Pay attention to a consistent formatting:
- Font size and type: Use uniform fonts and sizes.
- Highlights: Use bold or italic font sparingly and consistently.
A clear structure with paragraphs and subheadings makes the article easier to read and understand.
Addresses and contact information
Add relevant addresses and contact information at the end of the article:
- Name of the institution or company
- Street and house number
- Postal code and city
- Website and email address
- Telephone number
This allows tenants to contact them directly if needed.
Linking
Make it easier for your users to navigate by using links:
- Hyperlinks: Insert links to further information or external websites.
- Email linking: Use "mailto:" to establish direct email connections.
- Telephone linking: With "tel:", you can link telephone numbers so that a click leads to a call.
Categorization
Assign each info article to the appropriate category to ensure a clear structure and better findability. You can learn how to manage the categories of info articles here.
Images and files
You can add images and files to make the article more appealing:
- Uploading: Use the corresponding field next to the text area to select files.
- Image scaling: Choose between "fit" (A) and "fill" (B) to adjust the display of the image.
This improves the visual attractiveness and comprehensibility of the article.
Visibility
Define which tenants should have access to the article. Not all information is relevant for all tenants, so it is important to set the visibility accordingly.
Embedding videos with preview function
To embed videos with a preview function in an info article:
- Upload video: Make sure the video is available on a video platform (e.g., YouTube).
- Insert URL: Insert the video URL into the article text.
- Remove linking: Highlight the URL and remove the linking to activate the preview function.
After saving, the video will be displayed with a preview in the article, which increases interactivity.