Content
Info articles are a central element of the Allthings App for providing residents with important and helpful information. Through well-structured and appealingly designed articles, you can increase the value for your residents while reducing administrative effort. This guide offers best practices for the effective use of info articles.
Use Cases for Info Articles
While the pinboard is used for current and short-term announcements, info articles are suited to static content that is relevant in the long term. Examples include:
- General information: Details about the building, the neighborhood, or the house rules.
- Permanent offers: Benefits or discounts for app users.
- Local partners: Introducing partnerships with local businesses.
- Administrative information: Contact details and office hours of the property management.
By providing this kind of information, you promote transparency and trust among your residents. You can find a detailed list of ideas for info articles here.
Style Guide
A consistent and well-thought-out design of info articles increases satisfaction and contributes to a positive perception of your services. That's why you'll find a few tips below for effectively creating info articles.
Title
Choose a short and clear headline that concisely conveys the content of the article. Avoid using capital letters throughout.
Content and Structure
Pay attention to consistent formatting:
- Font size and type: Use consistent fonts and sizes.
- Highlights: Use bold or italic text sparingly and consistently.
A clear structure with paragraphs and subheadings makes the article easier to read and understand.
Addresses and Contact Information
Add relevant addresses and contact information at the end of the article:
- Name of the institution or company
- Street and house number
- Postal code and city
- Website and email address
- Phone number
This allows residents to get in touch directly if needed.
Links
Make it easier for your users to navigate by using links:
- Hyperlinks: Add links to further information or external websites.
- Email links: Use "mailto:" to create direct email connections.
- Phone links: Use "tel:" to link phone numbers so that a click starts a call.
Categorization
Assign each info article to the appropriate category to ensure a clear structure and better discoverability. You can find out how to manage info article categories here.
Images and Files
You can add images and files to make the article more appealing:
- Upload: Use the corresponding field next to the text area to select files.
- Image scaling: Choose between "fit" (A) and "fill" (B) to adjust how the image is displayed.
This improves the visual appeal and comprehensibility of the article.
Visibility
Define which residents should have access to the article. Not all information is relevant to all residents, so it is important to set visibility accordingly.
Embedding Videos with a Preview Function
To embed a video with a preview function in an info article:
- Upload the video: Make sure the video is available on a video platform (e.g. YouTube).
- Insert the URL: Insert the video URL into the article text.
- Remove the hyperlink: Select the URL and remove the hyperlink to activate the preview function.
Once saved, the video is displayed in the article with a preview, increasing interactivity.