Content
- Introduction
- Guide in Cockpit
- Information in the Help Center
- Required Permissions
- Info Article Functions
- Benefits of Info Articles
- Example of an Info Article
Introduction
Info articles are informative posts within the Allthings App that answer frequently asked questions from residents and provide them with useful information. By providing info articles, you can reduce the workload of processing residents' inquiries while offering them added value.
To create and manage info articles in the Cockpit, navigate to the Info articles menu item. There you can write new articles, edit existing ones, or delete them. It is important to categorize the articles appropriately to ensure clarity for residents.
Guide in Cockpit
An interactive guide is available in the Cockpit via the Assistant, which familiarizes you with issue management and guides you through the various functions. You can either start the guide via the Assistant in the Cockpit or, if you are already logged in, via this link.
Information in the Help Center
For detailed instructions and further information on using the info article function, the following articles are available in the Help Center:
- Info articles | Best Practice
- Info articles | Creation and Management
- Info articles | Creating and Managing Categories
- Info articles | Inspiration
Would you like to know where your residents can find the function in the app and how it is displayed?
Required Permissions
To create and manage info articles, you need the "Info articles | Manage info articles" permission. With this permission, you can create, edit, publish, and hide or delete info articles for all channels for which you have permission. Articles for which you have no permission but which have been published for the entire app can at least be viewed. With the "Info articles | Read-only" permission, you can view info articles but not edit them. Learn more about permissions here.
Info Article Functions
The info article function offers you the following options:
- Creating articles: Write informative posts on frequently asked questions or important topics for your residents.
- Categorization: Organize your articles into suitable categories to increase clarity.
- Editing and deletion: Update or remove articles as needed to keep information relevant and up to date.
These functions let you provide relevant information to residents while reducing your own administrative effort.
Benefits of Info Articles
Using info articles offers several advantages:
- Reduced administrative effort: By providing answers to frequently asked questions, you can minimize recurring inquiries.
- Improved resident satisfaction: Residents get quick, straightforward answers to their questions, leading to higher satisfaction.
- Efficient communication: Important information can be provided centrally and updated as needed.
These benefits help optimize the service for your residents and ease internal processes.
Example of an Info Article
A typical example of an info article could be instructions on waste separation. In such an article, you explain to residents what types of waste exist, how to separate them correctly, and when the respective collection times are. This kind of information encourages environmentally conscious behavior and reduces potential follow-up questions.
You can also cover other topics as info articles, such as tips on excursions and events, restaurants, or first aid. You know best which questions come up frequently. Simply write an info article about it and refer residents to it directly by sending them a link to the article — reducing your administrative effort in the process.
By making effective use of the info article function in the Allthings Cockpit, you can optimize the flow of information and provide residents with a valuable service.