Content
Issue management
Increase resident satisfaction and reduce communication efforts by up to 90%. Digital inquiries avoid time-consuming phone calls and ensure clear documentation.
To fully exploit the potential of issue management, for example, invite employees of third-party companies such as facility management, tradespeople, or gardeners to the App. This allows you to forward residents' requests to the responsible person with just a few clicks. Automatic status notifications keep residents informed while you can easily identify and process repetitive requests.
Issue management also offers you a precise documentation of residents' requests. Use this to your advantage: You can identify repeated requests at a glance and access the history of individual residents. This saves you time and optimizes your processes.
Communication center
Use the communication center to inform your residents about important topics such as repairs or events. Uniformly designed posts increase recognition value and reduce inquiries. With regular, thematically relevant posts, you can strengthen the community. However, be careful not to post too often to avoid message overload.
Documents
Save postage, paper, and time by providing documents digitally. Upload documents in the respective unit of the residents and keep an overview of the provided documents at all times. This way, you avoid duplicate inquiries and simplify your property management processes.
Info articles
Info articles are an effective way to provide frequently asked questions or important information centrally. With this function, you can create content that is tailored to the needs of your residents, for example, guides, regional tips, or community rules. To use the full potential of info articles, structure them clearly and use relevant keywords to increase discoverability. You can specifically determine target groups and update the content at any time to keep it up to date. Regular updates and the addition of helpful articles promote the acceptance of the platform and relieve you and your team significantly. Use info articles to create a central knowledge base that saves both residents and you time.
Booking
Manage bookable objects such as common rooms, guest rooms, or fitness equipment efficiently. Use appealing images and clear names to avoid misunderstandings. Keep an overview of all bookings and save yourself time-consuming research.
Further information
Further information on all Cockpit features and the necessary permissions can be found here.