Content
Issue management
Increase resident satisfaction and significantly reduce your communication effort. Digital issues replace time-consuming phone calls and ensure clear documentation.
To make full use of Issue management, create third-party companies such as caretaker services, trade or landscaping businesses with their team members in the Cockpit. This allows you to forward residents' issues to the responsible person with just a few clicks. Automatic status notifications keep residents up to date.
Issue management also documents all residents' issues. You can spot recurring requests at a glance and see the history of individual residents. This saves you time and optimizes your processes.
Communication center
Use the Communication center to inform your residents about important topics such as repairs or events. Consistently designed posts increase recognition and reduce follow-up questions. Regular, relevant posts strengthen the community. However, do not publish too often, so that residents are not flooded with messages.
Documents
Save postage, paper and time by providing documents digitally. Upload documents to the respective unit of the residents and keep track of the documents provided at all times. This way, you avoid duplicate requests and simplify your property management processes.
Info articles
With Info articles, you provide frequently asked questions or important information in one central place, for example instructions, regional tips or community rules. Structure Info articles clearly, choose meaningful titles, use the terms residents would search for in the text, and assign each article to a suitable category. Via the visibility settings, you determine who sees an article, and you can update the content at any time.
Regular updates and new helpful articles promote acceptance of the platform and relieve you and your team. This creates a central knowledge base that saves time for residents and for you.
Booking
Manage bookable assets such as common rooms, guest rooms or fitness equipment efficiently. Use appealing images and clear names to avoid misunderstandings. Keep track of all bookings and save yourself time-consuming research.
Further information
You can find more information on all Cockpit features and the required permissions in the article Get started! | Overview of Cockpit tools.