Booking | Use Stripe for payment processing

Content

• What is Stripe?
• Setting up a Stripe Account
• Linking the Stripe Account with Allthings
• Add TWINT payment method
• Transaction Fees and Conditions
• Refunds via Stripe

To efficiently process bookings via the Allthings platform, reliable payment processing is essential. Stripe, a leading provider of online payment solutions, enables you to process payments securely and easily. In this article, you will learn how to set up Stripe, link it with Allthings, and process refunds.

What is Stripe?

• Stripe is the leading international provider of online payment solutions and counts numerous renowned companies such as Microsoft, Amazon, and Booking.com among its customers.
• Stripe is particularly characterized by a very modern API that is constantly being developed. Stripe facilitates digital payment processing, for example, through fraud prevention and support for internationalization.
• We specifically chose Stripe because Stripe Connect provides marketplace functionality that allows us to easily integrate various partners into our platform.

Setting up a Stripe account

To use Stripe for your payment processing, you must first create a Stripe account:

1. Registration:
   • Click on this link to start the registration.
   • Enter your email address, full name, and a secure password.
2. Account activation:
   • After registration, Stripe will guide you through the account activation process. More detailed information can be found here.
   • Enter detailed information about your company, your bank details, and other required data.

A detailed guide to setting up your Stripe account can also be found in Stripe's support section.

Linking the Stripe account with Allthings

After successfully setting up your Stripe account, you need to link it with your Allthings account to process payments via the platform:

1. If you have successfully created and verified your Stripe account, in the last step you must now connect your Stripe account with our account. To do this, click on this link and follow the instructions.
2. If you are not already logged in, please log in and click "Authorize access to this account" at the bottom of the page.
   
   
3. Inform your contact person that you have made the connection.

After linking, you can accept payments via Allthings, which will be directly credited to your Stripe account.

Add TWINT payment method

To set up TWINT as a payment method for residents, please proceed as follows:

1. Log in to your Stripe Dashboard and click on the gear icon for settings in the top right corner.
2. Select Payments under Product settings.
3. Go to the Payment methods tab and scroll down to find TWINT.
4. Click Show details next to TWINT on the right to activate the payment method.

Important: Ensure that the currency in your account is set to CHF (Swiss Francs), as TWINT is exclusively a Swiss payment method.

Test: To ensure everything is working correctly, test the TWINT payment option by trying to book a bookable object in the Allthings app. Customers can scan a QR code on desktop devices and pay directly in the TWINT app on mobile devices.

Transaction fees and conditions

Allthings currently does not charge transaction fees for providing the technology and mediating orders. However, Stripe charges a fee for each transaction, which must be covered by the service providers or included in the prices. The current conditions (July 2025) of Stripe for all payments within the EEA are: In Switzerland, Stripe charges a fee of 1.5% of the transaction amount plus €0.25 per successful transaction for online payments with standard credit cards from the European Economic Area (EEA).

• Switzerland: CHF 0.30 + 2.9% per transaction.
• EU: EUR 0.25 + 1.5% per transaction.

Please refer to the current conditions directly on the Stripe website (Germany | Switzerland). These transaction costs are deducted directly by Stripe. Service providers therefore receive a credit to their account equal to the sales price minus the transaction costs mentioned above.

Refunds via Stripe

If a refund is required, you can process it directly via your Stripe dashboard:

1. Find payment:
   • Log in to your Stripe dashboard.
   • Find the specific payment to be refunded.
2. Initiate refund:
   • Click the overflow menu ("...") to the right of the payment and select "Send refund".
   • Enter the refund amount and the reason for the refund.
   • If you don't enter anything, the entire amount will be refunded.
   • Confirm the refund by clicking "Refund".

Please note that it can take up to 10 business days for the refund to appear on the customer's account.

If you have accidentally made a refund, you unfortunately cannot reverse it. As an alternative, you can only re-invoice the amount.

You can read here which payment methods you can activate in addition to credit card and how to make this change.