Content
- What is the alias email feature?
- Activation/ deactivation of the alias email feature
- Finding non-addressable residents
- Distinction from manually added email addresses
What is the alias email feature?
With the alias email function, a resident can be imported into the Allthings Cockpit even if no email address is stored in your ERP system yet.
The system creates a new, unique Allthings email address. This email address is not addressable, but can be used for creating tickets in issue management.
Important: If an email address is subsequently stored in your ERP system, we will receive it via import and replace the previously created Allthings email address. This ensures that all data is stored with the corresponding person.
Note: When a non-addressable person submits a request, the ticket is flagged accordingly in issue management: a warning icon with the note "Email notifications disabled" appears next to the requester. This makes it immediately clear that this person does not receive email notifications. For more details, see the article Issue management | Edit tickets.
Activation/ deactivation of the alias email feature
- Open Allthings Compass.
- Go to Companies.
- Select Managing your data → Invitation settings
-
Activate/ deactivate the function by checking/ unchecking the corresponding box.
Finding non-addressable residents
- Open Allthings Cockpit.
- Go to Resident management → All residents.
- Select the filter Registration status: Not addressable
→ The corresponding non-addressable residents are then displayed in the overview.
Distinction from manually added email addresses
The alias email is a system-generated address that uniquely identifies a resident when no real email address is available. This is different from additional email addresses, which team members or residents can add manually.
- Alias email: created automatically, not addressable, replaced by the real address during a later ERP import.
- Additional email addresses: added manually, used to automatically assign incoming requests (omnichannel-to-ticket). They cannot be used to log in, and no notifications are sent to them.
To learn how to add, edit, and delete additional email addresses, see the Additional email addresses section of the article Resident management | Managing periods and data.