Content
- Invite imported residents
- Send invitation reminders to invited residents
- Good to know: selection and count
- Send individual reminders or remove invitations
- How do I resend a verification email?
Invite imported residents
- Open Allthings Cockpit.
- Go to Resident management → All residents.
- All addressable residents are displayed here. You can select and invite individual residents, several residents, or all residents on a page.
Invite a selection of imported residents
- Filter the Registration status by "Not yet invited".
- Select the residents by checking the boxes next to their email address. This can be one person or several.
- Select the three dots in the top right-hand corner.
- Click "Invite".
- Check the number shown in the dialog and confirm with "Send invitations".
Invite all residents on a page
- Filter the Registration status by "Not yet invited".
- If needed, set Rows per page (top right above the table) to up to 100.
- Check the checkbox in the header row. This selects all residents on the current page.
- Select the three dots in the top right-hand corner.
- Click "Invite" and confirm with "Send invitations".
- Go to the next page and repeat steps 3 to 5 until all residents have been invited.
Send invitation reminders to invited residents
- Go to Resident management → All residents.
- Filter the Registration status by "Invited".
- Select the residents you want to remind: individual checkboxes for a selection, or the checkbox in the header row for all residents on the current page.
- Select the three dots in the top right-hand corner.
- Click "Send reminders".
- Check the number shown in the dialog and confirm with "Send reminders".
Good to know: selection and count
- Current page only: The checkbox in the header row only selects the residents on the page currently shown, not all results of your filter. The selection is cleared when you switch pages.
- Count before sending: The dialog shows the maximum number of invitations or reminders that will be sent.
- Who can be selected: Registered residents have no checkbox. Invitations only go to residents who have not been invited yet, reminders only to residents who have already been invited. With a mixed selection, each action only counts the matching residents.
- Who doesn't receive an email: Residents whose rental period has ended or whose unit is archived are skipped. The actual number sent can therefore be lower than the number shown in the dialog.
Send individual reminders or remove invitations
You can also send a reminder to individual residents or remove their invitation. To do this, click on a resident, then on the three dots in the relevant period row (relevant if the resident has more than one period), and then either on "Remove invitation" or "Send reminder".
If you remove the invitation, the link and registration code contained in the invitation email will no longer be valid.
How do I resend a verification email?
As long as a resident's email address hasn't been verified yet, Allthings shows the "Send verification email" button in Resident management (person details) next to their active email address.
Click the button to trigger the verification email again. A confirmation message shows the send was successful. The button is then disabled for 60 seconds to prevent accidentally sending it multiple times. Wait for these 60 seconds before triggering another send: reloading the page resets the button visually, but clicking it again within the 60 seconds then produces no visible feedback at all — neither a confirmation nor an error message.
Limitations & special cases
- For an ongoing rental period, sending works as expected.
- For a future rental period, sending only works if app access has already been granted; otherwise an error message appears — this is expected behavior.
- For a rental period that has already ended, resending is not possible.
- For tenant companies (tenant company management), sending doesn't work yet, even though the button is shown — this will be addressed separately.