Content
Introduction
The integration between Allthings and Campos connects the user-centric Allthings platform with the leading CAFM (Computer-Aided Facility Management) software Campos by ICFM AG. Campos serves as the central source for real estate, space, and asset data, while Allthings provides a digital frontend for residents and building users.
The integration reduces manual effort, avoids system breaks, and creates an end-to-end digital process between building usage, service organization, and facility management.
What data is synchronized?
The interface between Allthings and Campos covers two main areas of data synchronization:
- Core data & hierarchy: Properties → Buildings → Units
- Ownership and tenancy relationships: Active occupancy periods including start and end dates.
- Contact data of residents: Name, email address, and phone number of the people linked to the respective tenancy and ownership relationships.
- Ticketing flow: Residents submit their requests directly in Allthings Issue Management. The tickets are transferred in a structured way to the Campos Service Desk, where they are processed within existing operational, service, and maintenance workflows. Status and comment updates from Campos are automatically synchronized back to Allthings, ensuring transparency for users.
How often is data synchronized?
Data synchronization takes place once a day. The data exchange is purely unidirectional, meaning data is exclusively transferred from the ERP system to Allthings.
Support and troubleshooting
In case of synchronization problems or questions about the setup, customers can contact the Allthings support team or the sales department. General information on common sources of error and how to check the interface function can be found in the articles ERP | Support & operation and ERP | Technical implementation & setup.