Content
Introduction
The integration of Electrolux allows residents to easily report issues with household appliances via the Allthings app.
Relevant device data is transmitted directly to Electrolux, and the status is automatically updated in Allthings. Dropdown menus and smart tickets that guide residents step by step through the creation process help minimize incorrect entries. Communication efforts are minimal, enabling quick and efficient repairs.
Information for residents
Report defective Electrolux devices to the Electrolux "All-round carefree" service via the Allthings app.
How do I report a device defect to Electrolux?
- Log in to your Allthings app.
- Create a new ticket in issue management.
- Select the category for Electrolux devices (e.g. "Electrolux").
- Complete the form and enter all the necessary device data (e.g. device type, product number, serial number and your phone number).
- The data entered will then be sent to Electrolux together with your name, email address and the address of your unit, and your case will be processed directly.
What happens after I report a defect?
- After submission, your ticket automatically changes to the status "Waiting for third-party company".
- Further messages you write in the ticket are automatically forwarded to Electrolux.
- Electrolux can reply to you in the ticket and update the ticket status.
When will my ticket be closed?
Your ticket will close automatically 14 days after creation or as soon as Electrolux changes the status to "closed".
Information for property management
- The setup is carried out by the Allthings team in collaboration with Electrolux.
- Among other things, a separate ticket category is defined for Electrolux reports – only tickets in this category are sent to Electrolux. In addition, the devices installed in the units are recorded.
- If a ticket in this category is closed in Allthings, Electrolux is automatically informed.
For more information about Electrolux, please visit our Allthings Marketplace.