Inhalt
- Introduction
- Functionality
- Information for residents
- Information for property management
- Support and further help
Introduction
Yarowa is a digital platform for the automated mediation of craft services. Through the integration with Allthings, property managers can place standardized orders directly with vetted partner companies – efficiently, transparently, and traceably.
Functionality
The integration makes it possible to transfer concerns from Allthings issue management to Yarowa automatically or manually. Yarowa handles the tendering and coordination of the craft service and ensures that suitable service providers are commissioned.
Functions at a glance:
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Redirection of concerns (e.g., repairs, maintenance) from the Allthings Cockpit
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Automatic order placement with verified craft businesses
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Feedback on the order status and completion directly via Yarowa
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Standardization of processes and reduction of manual effort
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Traceable documentation of all orders
Information for residents
Access and use
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Residents create concerns as usual via the issue management in the Allthings App.
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As soon as a concern requires a craftsman's work, it is forwarded to Yarowa by the property management.
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Feedback (e.g., appointment scheduling or completion) is provided directly by property management or via external feedback, depending on the case.
Frequently asked questions
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Do I have to register with Yarowa?
→ No, residents only use the Allthings App – Yarowa is only used internally by property management. -
How do I know that my concern is being processed?
→ The status of your concern is updated in the app – you stay informed.
Information for property management
Setup and activation
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The connection is made in collaboration between Allthings and Yarowa.
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Orders can be transferred directly from issue management to Yarowa.
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The solution is particularly suitable for standardized services with high volume (e.g., plumbing, electrics, small repairs).
Create and manage craftsman orders
- Log in to Allthings Cockpit.
- Open Issue management.
- Create a New ticket.
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After the ticket is created, a link is automatically generated, which redirects you to the Yarowa portal. This is stored in an internal comment. If the link is not immediately visible, please refresh the page.
- Open the link in a new tab and enter your email address.
- You are now in the Yarowa portal and can create your craftsman order.
→ You can find more information on creating craftsman orders in the Yarowa portal here.
Status messages for open craftsman orders
After you have created a new ticket in the Allthings Cockpit and the craftsman order in the Yarowa Portal, you will receive a status message in the ticket with every update of the order.
Note: Allthings only transfers the content of the post, the design of the display is determined by Streamnow.
Introduction to residents
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An introduction is not mandatory, as the use for residents remains unchanged via the app.
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It may be useful to point out a faster response time and improved coordination.
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A brief message via a pinboard post can create transparency and strengthen trust.
Support and further help
Information on the Integration: Allthings Marketplace – Yarowa
Further information about the solution: Yarowa website
Technical support or partner management: Yarowa contact page