Content
- Introduction
- How it works
- Information for residents
- Information for property management
- Support and further help
Introduction
Yarowa is a digital platform for the automated placement of craftsman and service orders.
Through the integration with Allthings, property management teams can assign standardised orders to vetted partner companies directly from issue management – efficiently, transparently and with full traceability.
How it works
The integration connects Allthings issue management with Yarowa and exchanges information in both directions. Issues from Allthings are handed over to Yarowa; Yarowa handles the tendering and coordination of the craftsman service and automatically reports progress back into the Allthings ticket.
Here is how the exchange works:
- An issue in the Cockpit is handed over to Yarowa as an order. A link to the Yarowa portal is automatically added to the ticket as an internal comment.
- Yarowa writes every relevant update – such as offer, appointment, assignment, invoice or completion – into the ticket as a status message and sets the ticket status accordingly.
- New messages about the order are copied into the ticket, so all communication stays in one place.
- When needed, Yarowa can create additional follow-up orders for an existing case as a new ticket in Allthings.
Features at a glance:
- Forwarding of issues (e.g. repairs, maintenance) from the Allthings Cockpit to Yarowa
- Automatic order placement with verified craftsman companies
- Automatic status messages on the order directly in the ticket (two-way feedback)
- New messages about the order copied into the ticket
- Creation of follow-up and additional orders as a separate ticket
- Standardisation of processes and reduction of manual effort
- Traceable documentation of all orders
Information for residents
Access and use
- Residents report issues as usual via issue management in the Resident Portal.
- As soon as an issue requires craftsman work, property management hands it over to Yarowa.
- Feedback (e.g. appointment scheduling or completion) is provided either directly by property management or via an external update, depending on the case.
Frequently asked questions
-
Do I need to register with Yarowa?
→ No, residents only use the Resident Portal – Yarowa is used internally by property management only. -
How do I know that my issue is being handled?
→ The status of your issue is updated in the Resident Portal – so you always stay informed.
Information for property management
Setup and activation
- Setup and activation are usually carried out by the Allthings team in collaboration with Yarowa.
- Orders can be handed over to Yarowa directly from issue management.
- The solution is particularly suited to standardisable services with high volume (e.g. plumbing, electrical work, minor repairs).
Creating and managing craftsman orders
- Log in to Allthings Cockpit.
- Open issue management.
- Create a new ticket.
- Once the ticket has been created, a link is generated automatically that takes you to the Yarowa portal. It is stored in an internal comment. If the link is not immediately visible, please reload the page.
- Open the link in a new tab and enter your email address.
- You are now in the Yarowa portal and can create your craftsman order.
→ You can find more information on creating craftsman orders in the Yarowa portal here.
Status messages for open craftsman orders
Once you have created a new ticket in Allthings Cockpit and the craftsman order in the Yarowa portal, you receive an automatic status message for every activity on the order. It appears directly in the relevant ticket in issue management – as a new entry in the ticket's message and history area. At the same time, the ticket status is updated automatically (e.g. to Waiting for third-party company or Waiting for team member), so you can see at a glance who needs to act next.
Actions on the Yarowa side and their effect on the ticket
Activities triggered on the Yarowa side each create a status message in the ticket and set the ticket status:
- Waiting for team member: The ticket requires a response from property management.
- Waiting for third-party company: The order is with the service provider, no action is needed.
- –: Status information only, no action required.
| Action on the Yarowa side | Status message in the ticket | Ticket status |
|---|---|---|
| Order assigned to service provider | The service provider has been assigned and will contact you shortly. | Waiting for third-party company |
| Order assigned to external service provider | The order has been assigned to an external service provider and sent by email. No further updates will be provided via the platform. | Waiting for third-party company |
| Order rejected by service provider | The order was rejected by the service provider. | Waiting for team member |
| Appointment arranged | An appointment has been arranged. | Waiting for third-party company |
| No appointment possible | The service provider could not arrange an appointment. | Waiting for team member |
| Appointment cancelled | The arranged appointment has been cancelled. | Waiting for team member |
| Cost cap increase requested | The service provider has requested an increase of the cost cap. | Waiting for team member |
| Cost cap increase approved | The increase of the cost cap has been approved. | Waiting for third-party company |
| Cost cap increase rejected | The increase of the cost cap has been rejected. | Waiting for team member |
| Invoice submitted | The service provider has submitted an invoice. | Waiting for team member |
| Invoice accepted | The invoice from the service provider has been accepted. | Waiting for team member |
| Invoice rejected | The invoice from the service provider has been rejected. | Waiting for third-party company |
| Order details updated | The order details (line items) have been updated. | – |
| Work completed | The service provider has marked the work as completed. | Waiting for team member |
| Cancellation requested by service provider | The service provider has requested the cancellation of an already accepted order. | Waiting for team member |
| Cancellation requested with service provider | The cancellation of the order has been requested with the service provider. | Waiting for third-party company |
| Cancellation request rejected | The service provider's cancellation request has been rejected. The order continues. | Waiting for third-party company |
| Order cancelled | The order has been cancelled. | Waiting for team member |
| Order completed | The final invoice has been accepted and the order has been completed. | – |
| Approval request for order placement | An approval request for placing an order has been submitted, cancelled or approved. | Waiting for team member |
| Approval request for cost cap | An approval request for a cost cap has been submitted, cancelled or approved. | Waiting for team member |
| SLA breached | The order has breached its SLA. | Waiting for team member |
| New message on the order | A new message has been added to the order. Click the link to view it. | Waiting for team member |
| Order data updated | The order data has been updated. | – |
| Order archived or deleted | The order has been archived or deleted. | – |
Follow-up and additional orders
If a further order is needed for an existing case, Yarowa can automatically create a new ticket in Allthings for it. Such a ticket refers to the original ticket, so that all orders for a case remain traceable. Orders created by Yarowa are marked in the title as Yarowa ticket, together with the respective order number.
Introducing it to residents
- An introduction is not strictly necessary, as residents continue to use the Resident Portal unchanged.
- It can be worth pointing out the faster response times and improved coordination.
- A short note via a notice board post can create transparency and build trust.
Support and further help
Information about the integration: Allthings Marketplace – Yarowa
More information about the solution: Yarowa website
Technical support or partner management: Yarowa contact page