Content
- Introduction
- How it works
- Information for residents
- Information for property managers
- What is displayed on the pinboard?
- Examples of status messages
- Support and further help
Introduction
KONE, in partnership with Allthings, provides a direct integration of elevator systems with the Allthings app.
Malfunctions, maintenance updates, or elevator status messages are automatically published as pinboard posts – transparent, up to date, and without manual effort. This keeps residents informed and eases the workload for property managers.
How it works
The solution integrates KONE elevator systems directly with the Allthings app's pinboard feature.
As soon as a message is generated by the KONE system, it is automatically displayed on the pinboard of the affected property.
Key features:
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Automated real-time elevator status updates
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Notifications about malfunctions, maintenance, repairs, or service restoration
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Targeted display on the pinboard of the affected building
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Status published as a priority message, meaning residents also receive an email notification
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No manual communication required – fully automated
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Transparent communication strengthens residents’ trust
Information for residents
Access and usage
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Elevator status messages appear directly on the pinboard in your Allthings app.
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No additional app or login is required.
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Each message includes relevant information about the elevator status (e.g., “Elevator out of order – technician notified”).
Frequently asked questions
Why are messages suddenly appearing on the pinboard?
→ The system automatically detects issues and notifies residents through the app.
Do I need to activate anything to receive this information?
→ No, notifications appear automatically in the app.
Who can help with elevator-related questions?
→ Please contact your property management – KONE only provides technical status updates.
Information for property managers
Setup and activation
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The KONE solution is configured as a system integration directly linked to the Allthings pinboard.
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This is not a traditional micro app, but an automated communication flow.
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Assignment is made at the property level, ensuring only relevant residents are notified.
Management and control
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Content is provided entirely by KONE – Allthings ensures visibility on the pinboard.
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Property managers no longer need to send manual communications – all updates are published automatically.
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If needed, visibility of pinboard entries can be managed via the Cockpit.
Introduction to residents
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Inform residents about this new feature via pinboard post or entrance-area flyer.
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Emphasize the benefits: immediate updates on disruptions, no extra apps needed, and more daily transparency.
Sample text: “Starting now, you’ll receive important elevator updates directly in your app – fast, automatic, and always up to date.”
What is displayed on the pinboard?
Kone AG is one of the world's leading companies in the field of lifts and escalators.
One of the services offered is the status update of lifts. These can be displayed via a pinboard by integrating them into the Allthings app. Below you will find some examples.
Examples of status messages
Malfunction 
Solution 
Maintenance
Support and further help
- Information about the integration: Allthings Marketplace – KONE elevator status updates
- More information about the solution: KONE Switzerland website
- Technical support for the integration or elevator systems: KONE Switzerland contact page
If you have any further questions, please contact our Customer Success or Support team.