Content
- Introduction
- How it works
- Information for residents
- Information for property management
- Examples of status messages
- Support and further help
Introduction
KONE offers a direct integration of elevator systems with the Allthings app through this partner solution.
Malfunctions, maintenance and the return to service of elevators are automatically published as pinboard posts – transparent, up to date and without manual effort. This keeps residents informed and eases the workload for the property management.
How it works
The solution connects KONE elevator systems directly with the pinboard of the Allthings app.
When the KONE system reports a status change, Allthings automatically publishes a pinboard post for the building in which the elevator is located. The text of the post comes from a prepared template.
Key features
- Automatic publication of elevator status changes
- Four message types: elevator out of service, elevator back in service, maintenance started and maintenance completed
- Protection against false alarms: short interruptions of a few minutes are not reported, and no malfunction messages are published during ongoing maintenance.
- Targeted display on the pinboard of the affected buildings
- Depending on the template, the message can be published as an important post. Residents are then also informed by email notification.
- No manual communication required – fully automated
- Transparent communication strengthens residents' trust
Information for residents
Access and usage
- Elevator status messages appear directly on the pinboard in your Allthings app.
- No additional app or login is required.
- Each message includes relevant information about the elevator status (e.g. "Elevator out of service – technician notified").
Frequently asked questions
Why are messages suddenly appearing on the pinboard?
→ The system automatically detects malfunctions and maintenance and notifies residents through the app.
Do I need to activate anything to receive this information?
→ No, notifications appear automatically in the app.
Who can help with elevator-related questions?
→ Please contact your property management – KONE only provides the technical status.
Information for property management
Setup and activation
- The KONE solution is set up as a system integration directly linked to the Allthings pinboard. Allthings takes care of the setup.
- This is not a traditional feature, but an automated communication flow.
- Assignment is made at building level: each elevator is assigned to the building in which it is located, so that only the residents of that building are notified.
- A template post is stored for each message type. This lets you define the text and design of the messages.
Management and control
- KONE provides the status changes; the text of the messages comes from the stored template posts. Allthings automatically publishes the matching template on the pinboard.
- The property management no longer needs to communicate manually – all status updates are published automatically.
- If needed, the visibility of pinboard posts can be managed in the Cockpit.
Introduction to residents
- Inform residents about this new feature via a pinboard post or a notice in the entrance area.
- Emphasize the benefits: quick information on malfunctions, no extra apps needed, more transparency in everyday life.
- Sample text: "Starting now, you will receive important elevator information directly in your app – fast, automatic and up to date."
Examples of status messages
Malfunction
Solution
Maintenance
Support and further help
- Information about the integration: Allthings Marketplace – KONE elevator status updates
- More information about the solution: KONE Switzerland website
- Technical support for the elevator systems: KONE Switzerland contact page
If you have any further questions, please contact our Customer Success or Support team.