Content
- Introduction
- Functionality
- Information for residents
- Information for property management
- Support and further help
Introduction
The parcel box systems from Kehrer Stebler AG enable secure, flexible, and contactless parcel reception directly in the building – for all common parcel services.
Through the fully integrated feature in the Allthings platform, residents access their parcel compartment directly via the Allthings app.
Functionality
Allthings transmits the residents' data, including name and email address, to Stebler. Stebler uses this information to display the residents' names on the parcel box system, to notify them by email, and to give them access to the parcel compartment with a personal code.
The personal code is created automatically when you move in and is valid for the duration of your tenancy. If the tenancy ends or is removed in Allthings, access at Stebler is also revoked automatically.
Information for residents
Access and use
- Log in to the Allthings app.
- Select the Stebler feature.
- Under Stebler details, you can adjust the following settings:
- the displayed name on the parcel box
- the code for opening the parcel box. You can use this code for all parcels addressed to you. This allows you to remove several parcels at once.
- Under Deliveries, you can see your received parcels with the respective pickup number.
Additional notification via email
For every parcel delivery, you also receive a notification via email (see example below).
It contains another code that can only be used to collect this specific parcel. Other parcels delivered to you cannot be collected with this code. It is therefore also suitable for collections by external service providers.
Frequently asked questions
Do I have to register?
→ No, your permission is based on your apartment assignment in Allthings and is recognized automatically.
The feature says that the user is not yet registered – what should I do?
→ Your access is set up automatically once your tenancy begins. If the note remains, please contact your property management.
I can't open the compartment – what should I do?
→ Please contact your property management or Stebler support directly.
Information for property management
Setup and activation
- The Kehrer Stebler solution is set up as an integrated feature in the Resident Portal.
- Residents are assigned to the respective unit via their tenancy and are automatically created or removed at Stebler when they move in or out.
- The setup is carried out by the Allthings team in collaboration with the team from Kehrer Stebler AG.
Management and control
- The technical control and maintenance of the parcel box system are carried out by Kehrer Stebler.
Introduction to residents
- Actively communicate the new parcel solution – for example, via the pinboard or welcome documents.
- Point out benefits such as 24/7 access, contactless handover, and easy operation via app.
- If desired, add a quick guide or a link to the feature in the post.
Support and further help
Information on the feature integration: Allthings Marketplace – Stebler Parcel Box System
Further information about the solution: Stebler website
Technical support for the parcel box system: Stebler contact page
For further questions, simply contact our Customer Success or Support team.