Content
- Introduction
- How it works
- Information for residents
- Information for property management
- Examples of status messages
- Support and further help
Introduction
OTIS offers a direct connection between elevator systems and the Allthings app with this integration ("elevator2pinboard"). Faults, maintenance and the return to service of elevators are automatically published as pinboard posts – transparent, up to date and with no manual effort. This keeps residents informed at all times and relieves the property management of follow-up inquiries.
How it works
The solution connects the OTIS elevator systems directly to the pinboard of the Allthings app. Allthings regularly checks the status of the elevators with OTIS. When the status changes, a post is automatically published on the pinboard of the affected building. A fault is only reported after a short verification period – so brief interruptions are not published as faults.
Key features at a glance:
- Automated publishing of status changes
- Messages about faults (out of service), maintenance (inspection) and return to service (resolved)
- Targeted delivery to the pinboard of the affected building
- Publication based on prepared pinboard posts – depending on the template settings, also as an important post with active notification of residents.
- No manual communication needed – the process runs fully automatically.
Information for residents
Access and use
- Elevator status messages appear directly on the pinboard in your Allthings app.
- No additional app or login is required.
- Each message contains the relevant information about the elevator's current status (e.g. that a specialist has been notified or the elevator is running again).
Frequently asked questions
Why do messages suddenly appear on the pinboard?
→ The system automatically detects technical status changes of the elevator and informs residents via the app, so no one is caught by surprise.
Do I need to activate anything to receive this information?
→ No, notifications appear automatically on the pinboard of your building.
Who can help with questions about the elevator?
→ The message is for information purposes only. In case of an emergency, please use the usual emergency numbers or your property management's contact channels.
Information for property management
Setup and activation
- Setup is carried out by the Allthings team as part of onboarding: the OTIS solution is configured as a system integration that connects directly to the Allthings pinboard.
- This is not a standalone feature within the app, but an automated communication flow that runs in the background.
- Assignment is made per building: each elevator is assigned to the building in which it is located, so only the residents of that building are notified.
- Pinboard posts are prepared as templates for the messages: one each for "Fault" and "Back in service" and optionally for "Maintenance".
Management and control
- OTIS provides the technical status of the elevators. The text of the messages comes from the stored pinboard templates and can be adjusted if needed.
- The property management no longer needs to handle manual communication – all status updates are published automatically.
- If needed, the visibility of pinboard posts can be controlled in the Cockpit.
Introducing the feature to residents
Inform residents about the new feature via a pinboard post or a notice in the entrance area. Highlight the benefits: fast information in case of faults, no additional apps, more transparency in everyday life.
Example text:
"From now on, you will receive important information about the elevator directly in your app. If the elevator has a fault or is being serviced, you will be informed automatically here on the pinboard."
Examples of status messages
The following scenarios automatically trigger a post:
Fault (out of service)
Back in service (resolved)
Support and further help
- Information about the integration: Allthings Marketplace – OTIS elevator status messages
- More information about the solution: OTIS Switzerland website
- Technical support for the elevator systems: OTIS Switzerland contact page
If you have further questions, please contact our Customer Success or Support team.