Content
- Introduction
- How it works
- Information for residents
- Information for property management
- Support and further help
Introduction
managbl.ai is an AI-powered voice assistant for the real estate industry. The assistant (Aion) answers phone calls, holds a structured dialogue with the caller, and understands Swiss German as well.
The integration with Allthings runs in the background: managbl.ai continuously receives up-to-date core and utilisation data from Allthings to recognise callers, and automatically sends the requests created from phone calls back to Allthings as tickets. This is a pure background integration with no dedicated area in the Resident Portal or Cockpit.
How it works
As soon as a caller dials the phone number configured for the property, the following happens in the background:
- Recognition: the voice assistant matches the phone number against the core and utilisation data sent from Allthings to identify the caller.
- Dialogue and transcription: Aion asks about the request, transcribes it, and assigns it to a category.
- Ticket creation: Allthings automatically creates a request with the transcribed text and a link to the audio recording.
- Case distinction: if the caller is clearly identified, the request is created directly under them or their utilisation period. If they cannot be identified, an anonymous request is created at property management level, including name, phone number and email address (where known), plus an automatic internal note to confirm the caller's identity before linking it to an account.
Information for residents
There is nothing to set up in the app. Simply call the phone number provided for your property and describe your request to Aion — Swiss German is understood as well. Aion recognises you automatically by your phone number.
If you are already registered as a resident in the system, the ticket created from your call will automatically also appear in your Resident Portal, so you can track its progress at any time.
Information for property management
Setup and activation
Setup is carried out together with Allthings Support or the Solution team and covers the following details:
- Utilisation period type (ownership/tenant): defines whether residents are managed as ownership or tenant utilisation periods.
- managbl.ai API key: credentials for the connection to managbl.ai.
- managbl.ai phone number: the number for which call logs are retrieved.
- Property Manager/Service Provider ID: defines which property management team or service provider receives the new requests.
- Ticket category name: the name of the category under which new requests are created in the Cockpit. It is created automatically with the first request; renaming it later only takes effect the next time a request is created.
- Full daily data sync (optional): can be enabled in addition to the ongoing sync. As this can increase system load, it is recommended only outside business hours and only for the initial sync.
Management and control
Requests created from phone calls appear in Issue management under the configured ticket category, complemented by the subcategory recognised by managbl.ai. Anonymous requests are marked accordingly and include an internal note to confirm the caller's identity before taking any further action. In this case, check the contact details provided and manually link the request to the correct account if needed.
Introducing it to residents
Communicate the new phone number for requests to your residents, for example via the notice board in the Resident Portal, so it can be used right away.
Support and further help
More information about the solution is available on the managbl.ai Voice-to-Ticket marketplace page. For technical questions about the voice assistant itself, please contact managbl.ai support. For questions about the integration with Allthings, please contact Allthings Support.