Content
- Introduction
- How it works
- Access and usage in Switzerland
- Access and usage in Germany
- Leaving goods for any recipient
- Receiving goods from any sender
- Information for property management
- Support and further help
Introduction
myRENZbox is a digital mailbox and parcel locker system for the secure, contactless receipt and dispatch of parcels.
Through integration into the Allthings app, residents gain direct access to use the parcel locker via an integrated feature. The solution is available in both Switzerland and Germany, with slight differences in setup and usage depending on the region.
How it works
The feature is embedded directly in the Allthings app and opens the myRENZbox application of your property. myRENZbox simplifies parcel reception and dispatch – whether you are home or not. Delivery and return are possible with all major parcel service providers.
Core functions of the parcel locker:
- Receiving parcels
- Sending parcels
- Handing over goods to neighbors or colleagues
The lockers are accessible to delivery services of all major shipping providers and increase comfort and security in everyday building life.
Access and usage in Switzerland
To use the parcel locker, simply activate the feature: Tap the "myRENZbox" feature in the Allthings app and accept the privacy policy. The feature is now active, and your name appears on the parcel locker so that logistics providers like Swiss Post can deliver parcels.
PIN management
There are two types of PINs:
- Your personal PIN to collect and send parcels
- A neighborhood PIN to place items in the locker for neighbors or other service providers
You manage and generate PINs using PIN management within the feature.
Receiving parcels
As soon as a logistics provider (e.g. Swiss Post) deposits a parcel, you receive an email and can collect the parcel using your personal PIN.
Sending parcels / pick@home
To send a parcel, you must register it with Swiss Post for pickup: https://www.post.ch/en/sending-parcels/sending-mail/have-parcels-collected
You will then receive a tracking number. Use the last 4 digits to deposit the parcel:
- Tap "Die Post" on the parcel locker screen.
- Select "Sendung abholen".
- Enter the last 4 digits of the tracking number.
Swiss Post will be informed and will collect the parcel.
Access and usage in Germany
To use the parcel locker, three steps are necessary:
- Activate the feature: Tap the "myRENZbox" feature in the Allthings app and accept the privacy policy. The feature is now active.
-
Grant drop-off authorization: This allows delivery without personal handover. In the feature, tap "Abstellgenehmigung" and select your myRENZbox. You will then be redirected to the RENZ management page and guided through the process.
- Register with parcel service providers: After granting drop-off authorization, you must register with providers like DHL so they know to deliver to your myRENZbox.
PIN management
Same as in Switzerland:
- Personal PIN for receiving/sending
- Neighborhood PIN for leaving items for others
Manage your PINs in the feature.
Receiving parcels
When ordering online, use the myRENZbox address listed in the feature under "Details zu meiner RENZbox".
Important: Do not include the term "Packstation©" as it is a trademark of DHL – otherwise, the delivery may fail.
Sending parcels
To send a parcel:
- Purchase and print shipping labels (online at DHL, etc.).
- Register the pickup with the delivery service. Note that pickup may incur a fee depending on the provider.
Entering pickup PIN
When registering the pickup, include the pickup PIN for the respective provider. You'll find this under the drop-off authorization for the respective provider in the feature.
Leaving goods for any recipient
You can deposit items for other residents, companies, or logistics providers. myRENZbox distinguishes between:
- Registered recipients: Sign in at the box via "Bewohner", choose "Zustellung", select the recipient, choose the locker size, and deposit the item. The recipient is notified by email.
- Non-registered recipients: Use a generated PIN. At the box, choose "Bewohner" → "Zustellung" → "PIN Zustellung", then select or generate a PIN. Share the PIN with the recipient, who collects the item using "PIN" → "Abholung".
Receiving goods from any sender
To receive items from unregistered senders, share a generated PIN. The sender selects "PIN" → "Zustellung", finds your name, enters the PIN, and deposits the item. You'll be notified and can collect it using your personal PIN.
Information for property management
Setup and activation
- myRENZbox is embedded as a feature in the Resident Portal and opens the myRENZbox application of the respective property.
- Setup is carried out by the Allthings team in collaboration with RENZ and, if necessary, property management.
Management and control
- Parcel locker configuration and management are handled via the RENZ system.
- The Allthings feature serves as a convenient access point for residents.
Introduction to residents
- Actively promote the digital parcel solution, e.g. via the pinboard or a notice in the building.
- Point out the correct registration method depending on the location (CH/DE).
- Provide the appropriate instruction links as needed.
Support and further help
More information about the feature integration: Allthings Marketplace – myRENZbox
More about the solution: myRENZbox – RENZ Switzerland
Technical support for the parcel locker system: RENZ contact page (CH) / RENZ contact page (DE)