Content
- Introduction
- How it works
- Information for residents
- Information for property management
- Support and further help
Introduction
NeoVac provides digital solutions for capturing, visualizing and billing energy and water consumption. Through the Allthings app, residents go directly to the NeoVac portal "My Energy", where they can view their individual consumption – transparent, easy to understand and accessible at any time.
How it works
The integration is provided via a direct link feature in the Allthings app: when you open the feature, you are redirected directly to the NeoVac portal "My Energy". Consumption data is recorded by NeoVac and graphically processed there to provide a clear overview of energy usage per unit.
In the app, the feature is called "My Energy" by default. The property management can change the name in the Cockpit.
Key features
- Overview of electricity, water and heat consumption
- Display as a time series or by selected periods
- Basis for transparent and consumption-based billing
- Convenient access via the Allthings app
Information for residents
Access and usage
- Energy data from NeoVac is accessible via the "My Energy" feature in the Allthings app.
- Once activated, you will see an overview of your consumption data – depending on the unit and property.
- The data is updated regularly and presented in a clear format.
Frequently asked questions
Do I need a separate login for My Energy?
→ Usually yes. You need your own NeoVac login credentials for the NeoVac portal. For questions about activation, please contact your property management or NeoVac.
Who processes my data?
→ Your data is processed exclusively by NeoVac and displayed in the NeoVac portal. Allthings only provides access via the app.
Information for property management
Setup and activation
- Please note that integration is only possible if you have a contract with NeoVac.
- The feature is integrated as a direct link feature. Allthings takes care of the setup. The name, color, icon and display order can be customized in the Cockpit.
- Access is project-specific and coordinated with NeoVac.
- Visibility and availability can be controlled precisely using channels or tags.
Management and control
Data management, updates and visualization are handled entirely by NeoVac.
Introduction to residents
- Inform residents about the new consumption monitoring feature via a pinboard post or message.
- Highlight the benefits: transparency, energy usage awareness and easy access via the app.
- Provide additional instructions or links for interpreting the data if needed.
Support and further help
- More information about the solution: NeoVac website
- Technical support for consumption data: NeoVac contact page
If you have further questions, feel free to contact our Customer Success or Support team.