Integration | Huber SchlaueBox | Parcel box

Content

• Introduction
• How it works
• Information for residents
• Information for property management
• Troubleshooting
  • Quick help
  • Correctly interpreting device signals
  • Frequent scenarios & solutions
  • If support is needed: information that helps
• Support and additional help

Introduction

The SchlaueBox by Huber AG is an intelligent, digital parcel locker system that enables residents to receive and send parcels directly in the building – contactless, secure, and around the clock.

There are two variants of the solution:

• SchlaueBox Single: a parcel box only, for secure parcel receiving.
• SchlaueBox Multi: a parcel box combined with a digital mailbox and doorbell panel.

This article covers both variants. Features only available in the Multi variant are marked accordingly.

The fully integrated feature in the Allthings platform allows residents to access the SchlaueBox directly in the app.

How it works

Through the integration of the SchlaueBox by Huber AG, the post can deliver parcels for residents. Residents can open the compartment with a QR code from the Allthings app or an RFID badge.

As soon as a delivery has been placed, residents receive an email notification. The email address and the name displayed on the system are managed in the Allthings app.

In the feature, residents can also see their current deliveries (including tracking number and size) and prepare parcels for sending or returns: the associated TAN code can be copied or shared via email or WhatsApp.

Additionally with SchlaueBox Multi: mailbox and doorbell

In the Multi variant, the digital mailbox and digital doorbell panel are also controlled via the feature:

• Residents can customize their own name on the digital mailbox and doorbell nameplate.
• Residents can optionally activate the "No junk mail" display on the mailbox nameplate.
• Residents can open their mailbox directly from the app.
• Move-ins and move-outs are automatically synchronized with the nameplates – no manual adjustment by property management is needed.

Information for residents

Access and usage

• The SchlaueBox is available as an integrated feature directly in your Allthings app.
• You automatically receive an email as soon as a delivery has been placed for you.
• The compartment can be opened conveniently via QR code from the Allthings app or with your existing RFID badge.
• Sending parcels: deposit the parcel at the SchlaueBox via "Paket deponieren". You will find the TAN code in the feature and can copy or share it.
• Multi only: you can also customize your name for the mailbox and doorbell directly in the feature, including the "No junk mail" option, and open your mailbox.

Information for property management

Setup and activation

• The SchlaueBox is activated as a fully integrated feature in the Resident Portal.
• The connection uses the units and tenancies in Allthings.
• The initial setup is carried out by the Allthings team in collaboration with Huber AG.
• Whether Single or Multi is used depends on the hardware installed on site and is determined together with Huber AG during setup.

Administration and control

• The administration and maintenance of the parcel box (and, for Multi, the mailbox and doorbell) are handled by Huber AG.
• No manual permission management by property management is necessary: move-ins and move-outs are automatically synchronized with the SchlaueBox based on the tenancies.

Introduction for residents

• Communicate the benefits of the SchlaueBox to residents upon move-in or on the pinboard.
• Point out the high level of convenience, 24/7 availability, and easy operation via the app.
• If necessary, add a step-by-step guide for use or a link to the support page.

Troubleshooting

This section helps residents and property management to solve possible problems with SchlaueBox systems themselves, narrow down causes, and collect the right information for support.

Quick help

1. Check app registration
   Is the app registration complete and the feature visible?
2. Check notification
   Is there a current pickup notification (date/time)?
3. Try opening again
   Hold the QR code still and centered in front of the scanner (display brightness at maximum), show it multiple times if necessary. Use the badge again if necessary.
4. Read the display
   Does the display show an error message? (note/photograph it)
5. Note other SchlaueBox systems: Are there multiple box sides/systems at the location? In the app, you will find for which box the parcel was delivered.

Correctly interpreting device signals

Frequent scenarios & solutions

Compartment opens, but is empty

• Several codes can be issued on the same day (e.g. after retrieval and a new delivery). The first code may open an empty compartment, while the second leads to the correct one.
• Alternatively: If the wrong parcel compartment size was chosen during delivery, a notification is still triggered, and an empty compartment is briefly reserved under your name.
• Check: Are there multiple notifications/codes for the same day? Was the parcel possibly placed in the other system/on the other side?

Code does not work on the system

• At locations with multiple systems, a code for the wrong system may be entered/shown.
• Check: Test the code on the correct side (note the signage/system designation).

Name is missing/wrong on the device

• Incomplete or incorrect names can lead to incorrect assignments by the post/delivery service.
• Check: Enter the full name in the SchlaueBox feature.

Display shows "Internet connection"/black screen

• Check (property management): The location's internet or the SchlaueBox router is connected/online. If the screen is black: arrange for a device check.

If support is needed: information that helps

Please provide the following information so that the case can be reviewed efficiently:

• Location/address and, if applicable, device/system (side 1/2, designation on the device)
• Date & time of the notification and the attempt to open
• Opening method (QR code or badge/RFID)
• Display/error message on the device (a photo is helpful) and device reaction (beep/mechanics)
• Notifications/codes: were there several on the same day?
• Name stored in the app (as shown) and the residential unit
• If available: tracking number/delivery confirmation from the delivery service

Support and additional help

Information on feature integration: Allthings Marketplace – SchlaueBox Multi / Allthings Marketplace – SchlaueBox Single
Additional information about the solution: SchlaueBox website
Technical support for the parcel box: SchlaueBox contact page

If you have any further questions, simply contact our Customer Success or Support team.